by Stan Phelps | Jan 30, 2021 | Diamond Goldfish
We don’t see things the way they are. We tend to see things the way we are. It is the reason why a group of four people can see the same situation and come up with four different perspectives. My Diamond Goldfish book based around the Diamond Rule challenges the...
by Stan Phelps | Jan 29, 2021 | Pink Goldfish
YETI versus the SHITI. YETI is a premium brand specializing in coolers, drinkware, and related accessories. YETI has lopsided the engineering of their products. It turns out that engineering doesn’t come cheap. Some may even accuse YETI of being ridiculously...
by Stan Phelps | Jan 28, 2021 | Inspiration
Remembering Kobe. “Everything negative — pressure, challenges — is all an opportunity for me to rise.” This quote by the late Kobe Bryant is a tribute to his approach to life. I never met Kobe, but admired him from a short distance. I was in grad...
by Stan Phelps | Jan 27, 2021 | Green Goldfish
7 takeaways from The 2021 Customer Experience Outlook. I was honored to be one of eight contributors to a free eBook spearheaded by Kerry Bodine of Bodine & Co. Grab your free copy of the report here. If TL;DR is your go-to phrase or if you want a preview of...
by Stan Phelps | Jan 27, 2021 | Pink Goldfish
Are you customer interested or customer-obsessed? Steve Towers recently shared a LinkedIn article with me on the difference. He defines obsession as requiring: “an unending exploration and understanding of customer needs (even when customers themselves may not...
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