by Stan Phelps | Jan 3, 2023 | Customer Experience, Employee Satisfaction, Speaking
My word of the year is… Confession: I usually want to punch people in the throat when I hear the beginning of the sentence above. But, I’m going to make an exception in order NOT to be a hypocrite. Because I’ve picked one word. But mine isn’t...
by Stan Phelps | Nov 8, 2022 | Employee Satisfaction, Green Goldfish
At one time it was almost 10 times harder to get a job at Google than it was to get into Harvard… Back in 2014, I wrote an article in Forbes exploring 15 reasons why. Here is a synopsis: 1. Dollars and Sense – With billions of dollars in revenue every...
by Stan Phelps | Sep 20, 2022 | Employee Satisfaction, Green Goldfish
Three lessons of warmth from the life of Queen Elizabeth II. Why warmth? Because as we evolved as human beings, we developed skills integral to our survival. One of those was the ability to make snap judgments about our surroundings with a high degree of both speed...
