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Leveraging technology, data, and analytics to enhance the customer experience

Leveraging technology, data, and analytics to enhance the customer experience

by Stan Phelps | Oct 5, 2021 | Blue Goldfish

Making sense of Info-sense.Info-sense is “the ability to utilize data to really understand customers as people and personalize their service.”Coined by Trend-Watching.com, this sixth-sense capability will enable companies to learn more about customer’s individual...
Kimpton Hotels & Restaurants leverages Little Data to create a differentiated experience (DX)

Kimpton Hotels & Restaurants leverages Little Data to create a differentiated experience (DX)

by Stan Phelps | Feb 22, 2021 | Blue Goldfish

Are you leveraging Little Data like Kimpton Hotels & Restaurants to create a differentiated experience (DX)?Little data is a collection of information on individuals or smaller groups of customers. Rather than using this data to spot a trend, companies use the...

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