In the upcoming book, “Blue Goldfish 2.0,” Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions. Looking at more than 400 case studies, we’ve uncovered 8 ways to utilize the transformative power of AI and data analytics into the fabric of customer experience. One of those ways […]
Leveraging AI in customer experience represents a huge opportunity Read More »
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively. 2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic makeup, businesses must differentiate themselves to grow in their market. This differentiation can be achieved through
7 Top TAkeaways from Blue Goldfish 2.0 Read More »
First, a bit of background on the song. Billy Joel came up with the idea when he was turning 40. A chance meeting with Sean Lennon (son of John and Yoko) made him realize how each subsequent generation feels things are getting worse. The 1989 song lists 117 historical events from the 1940s to the
What can Billy Joel’s “We Didn’t Start the Fire” teach us about AI? Read More »
My conversation with ChatGPT about my favorite subjects: Stan: What is a differentiated experience or DX? ChatGPT: Differentiated Experience (DX) is a term used to describe the creation of unique, personalized and memorable experiences for customers, aimed at differentiating a brand from its competitors. This concept emphasizes on creating a unique, memorable and positive experience
Stan Phelps has a Conversation With ChatGPT Read More »
One thousand years, a King, and a dead tooth. How one man became the inspiration for wireless communication. Our King is Harald Gormsson. Gormsson ruled Denmark back in the 10th century. The medieval king was notorious for uniting all of Scandinavia and converting the Danes to Christianity. Harald had a nasty dead tooth that turned
a King, a dead tooth, and what it can teach us about ideation… Read More »
TURNING POINT for COVID. 5 things you need to know about PAXLOVID, Pfizer‘s new game-changing pill treatment. 1. It keeps people out of the hospital – PAXLOVID reduced the risk of hospitalization by about 90% among people who started it within three days of having COVID symptoms. This will be a huge relief to our
5 things you need to know about PAXLOVID, Pfizer’s new game-changing pill treatment Read More »
Making sense of Info-sense. Info-sense is “the ability to utilize data to really understand customers as people and personalize their service.” Coined by Trend-Watching.com, this sixth-sense capability will enable companies to learn more about customer’s individual needs in real-time. Companies who embrace info-sense can provide customers with exactly what they need right when they need
Leveraging technology, data, and analytics to enhance the customer experience Read More »
Are you leveraging Little Data like Kimpton Hotels & Restaurants to create a differentiated experience (DX)? Little data is a collection of information on individuals or smaller groups of customers. Rather than using this data to spot a trend, companies use the data to deliver a more personalized experience. EXAMPLE: the manager at a restaurant
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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.
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