by Stan Phelps | Mar 29, 2024 | AI, Blue Goldfish
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively.2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic...
by Stan Phelps | Mar 14, 2024 | Speaking
Love this quote from National Speakers Association Founder Cavett Robert, “Success is not about competition, it’s about building a bigger pie.” A bit of background. Born in 1907, Cavett Robert gave his first professional speech in his late...
by Stan Phelps | Mar 12, 2024 | Uncategorized
FAVOR – Help us pick our subtitle from these 3 options: A. SHAPING THE FUTURE OF MARKETING AND CX WITH DATA & AI B. LEVERAGING AI FOR CUSTOMER LOYALTY AND MARKETING INNOVATION C. HARNESSING THE POWER OF AI AND THE NEW FRONTIER IN CX A bit of background....
by Stan Phelps | Mar 11, 2024 | Speaking
I remember 30 years ago today when I was a second-year grad student at Villanova University. I was preparing to go home to stay with my parents for Spring Break. Then I got a call from my manager the previous summer at my internship at IMG. Bo Johnson was now...
