by Stan Phelps | Nov 27, 2020 | Pink Goldfish
How are Walmart, REI, Patagonia, and Big Y World Class Market are rethinking Black Friday this year? LESS EARLYWalmart is rolling back its approach. According to Fortune, “Walmart, traditionally open all day on Thanksgiving so customers can buy food with Black...
by Stan Phelps | Nov 26, 2020 | Pink Goldfish
Being “odd” back in the 15th and 16th century was a huge compliment. It meant you were outstanding and illustrious. Here’s some background on the word courtesy of Merriam-Webster Inc. ODD – Odd comes from the Old Norse word oddi, meaning...
by Stan Phelps | Nov 20, 2020 | Pink Goldfish
“It is always darkest just before it goes pitch black.” Are you too cynical? Hey, that’s a weakness. Maybe you should start looking at the brighter side of life. But what if you doubled-down on that inherent weakness? What if you got even more...
by Stan Phelps | Nov 19, 2020 | Pink Goldfish
“Excellence requires underperforming on the things your customers value least, so you can over-deliver on the dimensions they value most.” This quote by Frances Frei and Anne Morriss comes from one of my favorite books, “Uncommon Service.” Take IKEA for...
by Stan Phelps | Nov 18, 2020 | Pink Goldfish
We can’t please everyone in life. But as a leader, we can help our team to understand our apparent weaknesses. It’s important, to be honest with our employees about our strengths and weaknesses. This will help team members to foster honesty about their strengths and...
by Stan Phelps | Nov 14, 2020 | Pink Goldfish
1. Brené Brown from her book, The Gifts of Imperfection: “Most of us spend our lives trying to be, and seem, ‘perfect.’ We try to protect ourselves. It can sometimes be difficult to drop the pretense and own up to your flaws and faults – it takes courage. But what’s...
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