In the upcoming book, “Blue Goldfish 2.0,” Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions. Looking at more than 400 case studies, we’ve uncovered 8 ways to utilize the transformative power of AI and data analytics into the fabric of customer experience. One of those ways […]
Leveraging AI in customer experience represents a huge opportunity Read More »
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively. 2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic makeup, businesses must differentiate themselves to grow in their market. This differentiation can be achieved through
7 Top TAkeaways from Blue Goldfish 2.0 Read More »
First, a bit of background on the song. Billy Joel came up with the idea when he was turning 40. A chance meeting with Sean Lennon (son of John and Yoko) made him realize how each subsequent generation feels things are getting worse. The 1989 song lists 117 historical events from the 1940s to the
What can Billy Joel’s “We Didn’t Start the Fire” teach us about AI? Read More »
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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.
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