by Stan Phelps | Apr 2, 2024 | AI, Blue Goldfish, Customer Experience, Marketing
In the upcoming book, “Blue Goldfish 2.0,” Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions.Looking at more than 400 case studies, we’ve uncovered 8 ways to utilize the transformative...
by Stan Phelps | Mar 29, 2024 | AI, Blue Goldfish
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively.2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic...
by Stan Phelps | Feb 24, 2024 | AI, Blue Goldfish
First, a bit of background on the song. Billy Joel came up with the idea when he was turning 40. A chance meeting with Sean Lennon (son of John and Yoko) made him realize how each subsequent generation feels things are getting worse. The 1989 song lists 117 historical...