Purple Goldfish

A brain-shaped candle and a heart-shaped candle on a wooden plank, placed on a measuring tape. Text reads: "Longest & hardest 9 inches is the distance between the brain and the heart.

What is Lagniappe?

In 2003, I found myself among a group called “ON THE EDGE,” where we delved into life’s intricacies and sought to push boundaries. It was during one of these meetings that fellow member Gene Seidman introduced us to the concept of lagniappe—a Creole term signifying that little extra something given by a merchant at the time of

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Illustrated podcast cover with the title "Learn Speak Teach" and "EP. 50" featuring a portrait of a bald man with glasses. Hosted by Ben Albert. Powered by Balbert Marketing LLC.

The Art of Differentiation and Superior Customer Service

Want to Build A Bulletproof Brand? In this podcast, I chat with Ben Albert about the “Art of Differentiation and Superior Customer Service” Here is our conversation on Episode #50 on the Learn – Speak – Teach podcast: [00:00] Episode intro and a quick bio of our guest; Stan Phelps[06:34] Stan’s rainbow of 11 colored goldfish.[13:04] An example of a

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People seated at tables in a conference room, listening to a speaker. The word "DISCOVERY" and a fish graphic are on the wall.

This is the ONE thing that causes most presentations to fail…

It’s DISCOVERY. Failing to give your audience time to process new ideas/concepts and allow them the space to discover how to implement what they’ve learned. Big thanks to Victoria Tracy Ringwood and Nikki Jones for providing me the opportunity to present to KONICA MINOLTA, INC. in Mahwah, New Jersey. I shared lessons about customer centricity from both Purple Goldfish 2.0 and

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Stan Phelps on Episode 60 of the Digitally Irresistible Podcast

The Differentiated Experience (DX) You Deliver Is the Most Referable Customer Experience

Honored to be a guest of Bernie Borges of iQor on Episode 60 of the “Digitally Irresistible” podcast. Watch the episode here:  Bernie and I talked about the I.D.E.A. framework for creating a differentiated experience (DX). I co-created this framework with “Purple Goldfish 2.0” coauthor Evan Carroll. Credit to Nicole Gobbo for this write-up of the process from the episode: The I.D.E.A.

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A statue of a man and a mouse outside a castle. The text reads: "Disney Lies...and you should too!" with "STANPHELPS.com" at the bottom.

Disney Lies About Waiting… and you should too!

It’s no secret that Disney understands waiting. Karl Sakas shared an insight with me about the wait times at Disney Parks. As you enter a ride’s line, the current wait time is posted. As you wait, you pass signs that indicate the wait from your current position in line. Here’s the thing, though—they’re lies. Disney understands that

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