by Stan Phelps | Apr 19, 2024 | Books, Social Issues
In an era characterized by polarization, Justin Jones-Fosu’s new book, “I Respectfully Disagree” emerges as a crucial guide for navigating the treacherous waters of social, ideological, and work conflicts. The Berrett-Koehler published book (which...
by Stan Phelps | Apr 18, 2024 | Pink Goldfish
About 90% of customers at Al Condominio, a charming new Italian restaurant in Verona, are taking advantage of the unique offer. In an article in The Guardian, owner Angelo Lella shared the reasoning behind the strategy… “We wanted to open a restaurant that was...
by Stan Phelps | Apr 11, 2024 | Silver Goldfish, Speaking
Honored to present recently in New Jersey. I did a half-day workshop on Presentation Skills in Secaucas with Quest Diagnostics. Trivia: Secaucas (which borders both The Meadowlands and Hoboken) means “place of snakes” in Algonquin. Here is an overview of...
by Stan Phelps | Apr 2, 2024 | AI, Blue Goldfish, Customer Experience, Marketing
In the upcoming book, “Blue Goldfish 2.0,” Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions.Looking at more than 400 case studies, we’ve uncovered 8 ways to utilize the transformative...
by Stan Phelps | Mar 29, 2024 | AI, Blue Goldfish
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively.2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic...
