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Author name: Stan Phelps

A person holding a book titled "I Respectfully Disagree," while seated in an office with framed certificates on the wall.

BOOK REVIEW: “I REspectfully Disagree” by Justin Jones-Fosu

Books, Social Issues /

In an era characterized by polarization, Justin Jones-Fosu’s new book, “I Respectfully Disagree” emerges as a crucial guide for navigating the treacherous waters of social, ideological, and work conflicts. The Berrett-Koehler published book (which launched on August 16th) is predicated on a startling reality. Approximately 25% of the global population is affected by serious conflicts, a […]

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Split image: left side shows a person putting a phone in their jeans pocket, right side shows a glass and a bottle of wine. Text: "Free Bottle of Wine" with steps to receive it.

Would you lock your phone in a box during dinner for a free bottle of wine?

Pink Goldfish /

About 90% of customers at Al Condominio, a charming new Italian restaurant in Verona, are taking advantage of the unique offer. In an article in The Guardian, owner Angelo Lella shared the reasoning behind the strategy… “We wanted to open a restaurant that was different from the others… So we picked this format – customers can

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Man standing in front of an ATM displaying a personalized welcome message with his name.

Leveraging AI in customer experience represents a huge opportunity

AI, Blue Goldfish, Customer Experience, Marketing /

In the upcoming book, “Blue Goldfish 2.0,” Chuck Gallagher and I explore how AI can lead to more personalized, engaging, and efficient customer interactions. Looking at more than 400 case studies, we’ve uncovered 8 ways to utilize the transformative power of AI and data analytics into the fabric of customer experience. One of those ways

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Two robotic hands reaching towards each other, with a book titled "Blue Goldfish" on the right. Text reads "Top 7 Key Takeaways.

7 Top TAkeaways from Blue Goldfish 2.0

AI, Blue Goldfish /

1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively. 2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic makeup, businesses must differentiate themselves to grow in their market. This differentiation can be achieved through

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A group of people stand on a large pie with a sign reading "Making the Pie Bigger." The quote reads, “Success is not about competition, it’s about building a bigger pie.”.

The Spirit of Cavett

Speaking /

Love this quote from National Speakers Association Founder Cavett Robert, “Success is not about competition, it’s about building a bigger pie.” A bit of background. Born in 1907, Cavett Robert gave his first professional speech in his late 50’s. In 1966, he got the desire to help other people become better speakers. He believed that there was

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A brain-shaped candle and a heart-shaped candle on a wooden plank, placed on a measuring tape. Text reads: "Longest & hardest 9 inches is the distance between the brain and the heart.

What is Lagniappe?

Purple Goldfish /

In 2003, I found myself among a group called “ON THE EDGE,” where we delved into life’s intricacies and sought to push boundaries. It was during one of these meetings that fellow member Gene Seidman introduced us to the concept of lagniappe—a Creole term signifying that little extra something given by a merchant at the time of

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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.

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Logo of the National Speakers Association, featuring the text "NSA CSP Certified Speaking Professional" in a circular design.
A badge with the eSpeakers logo reads "Virtual Master Presenter" on a purple and blue shield.
A globe with a microphone wrapped around it, next to the text "Global Speaking Fellow.

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