Standing out, portmanteaus, and wabi-sabi

Standing out, portmanteaus, and wabi-sabi

David Rendall and I talk with Adrian Swinscoe on the Punk CX podcast about “Pink Goldfish 2.0: Defy Normal and Exploit Imperfection.” (Here’s the link to Episode 399)Main Takeaway: We discuss how to make our imperfections work for us and help us...
The chicken salad debate

The chicken salad debate

A week ago, I wrote about how FIVE GUYS are unapologetic about serving peanuts in their stores. In contrast, I shared how airlines have been overly sensitive about serving them. In 2018, Southwest Airlines joined all the major carriers and stopped serving peanuts....