by Stan Phelps | Feb 27, 2021 | Green Goldfish
[Your brand today] is the differentiated experience (DX) your employees deliver. The second sentence in the DX manifesto speaks to the importance of culture and engagement: “Your brand today is no longer what you tell people it is.It is the differentiated...
by Stan Phelps | Feb 20, 2021 | Green Goldfish
Coach Bruce Arians told his staff he would fire them for missing their kids’ events. The Super Bowl winner took over in Tampa Bay in 2019 and laid down the rule early. He recently shared the strict rule with journalist Peter King,”I told my coaches in our...
by Stan Phelps | Feb 16, 2021 | Green Goldfish
Ketchup has both a saucy and fishy history. The word stems from the word Malay word “kecap.” Back in the 17th century, catsup comprised of spicy, pickled fish sauce and was popular in Europe. Europeans resisted putting tomatoes in catsup. Why? Because they...
by Stan Phelps | Feb 13, 2021 | Green Goldfish
“Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers.” Employee experience matters. This is one of 11 takeaways from the book Green Goldfish 2.0, co-authored with Lauren McGhee. Here’s a...
by Stan Phelps | Feb 2, 2021 | Green Goldfish
Onboarding is critical because employees make the critical decision to stay or leave within the first six months. First impressions matter when creating a differentiated employee experience. When new hires participate in an onboarding program, the company can reap...
by Stan Phelps | Jan 27, 2021 | Green Goldfish
7 takeaways from The 2021 Customer Experience Outlook. I was honored to be one of eight contributors to a free eBook spearheaded by Kerry Bodine of Bodine & Co. Grab your free copy of the report here. If TL;DR is your go-to phrase or if you want a preview of...
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