He’s back. Is Better.com CEO Vishal Garg better now? Vishal infamously fired 900 employees last month. He shared on Zoom, “If you’re on this call you are part of the unlucky group that is being laid off.” It wasn’t just that he was monotone and emotionless when swinging the ax. It was reported that after […]
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Recognition matters. Studies show that 43% of highly engaged employees receive feedback at least once a week compared to only 18% of employees with low engagement. Recognition resonates in the workplace. 35% of workers frequent recognition of accomplishments as the most effective non-monetary reward. Thanking people for their hard work and commitment is key to
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Is the customer always right? At Stew Leonards, they always are. The world’s largest dairy store lives by two rules that are literally written in stone: 1. The Customer is Always Right2. If the Customer is Ever Wrong… ReRead Rule 1 Today I stopped by the original store in Norwalk, Connecticut. I snapped a picture
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Patagonia is closing both its offices and retail stores between December 25th and January 1st. See the sign below. They share, “We’re giving our employees a break with some paid time off.” Hat tip to the Founder of Girls Who Code Reshma Saujani for sharing it on LinkedIn with the caption, “This is why I
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It started as a young college graduate. James received a job working for NASA on the Apollo space program in the late 60s. Beat the Russians and put a man on the moon. It must have seemed like a dream job. Until it wasn’t… What he found was a toxic work environment. People didn’t communicate
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Are you prepared for the Great Resignation? Retention is the new black. Here are 11 Takeaways on Employee Engagement from Green Goldfish 2.0: 1. It starts with engaged employees. Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers. 2. You need to go “beyond dollars.” Studies show financial compensation is
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Employees First… Years ago HCL Technologies needed a transformational change. New CEO Vineet Nayar decided to make a statement. He set out a new strategy focusing on putting “Employees First, Customers Second.” Vineet understood the importance of interactions between frontline employees and the customer. He calls these 24 inches the “value zone.” Nayar drew his
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“Should I stay or should I go?” Are you ready for The Workplace CLASH? Leaders want workers back in the office. Workers want to stay home and work remotely. “Should I stay or should I go” isn’t just a classic punk anthem. It’s a challenge that’s shaping up to be a standoff in corporate America.
If there’s one work perk that rises above the rest, it’s flexible work arrangements. Flexible work arrangements are about control . . . and everyone wants flex. It was important 10 years ago. In 2011, a Coqual study showed that 87% of boomers, 79% of Gen Xers, and 89% of millennials cited flex as important. And it’s vital today
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Employee benefits with the biggest impact on culture seem to be those that bring employees together. In “Green Goldfish 2.0” Lauren McGhee and I featured the case study of Assurance. The Illinois-based insurance brokerage has a whole host of incentives for its employees, including Starbucks coffee and yoga classes. Plus big-ticket items such as referral bonuses for new clients,
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