This is amazing! Dutch retailer Jumbo Supermarkten has created “slow checkouts.” Hat tip to Wendy Lloyd Curley for sharing this pink goldfish with me yesterday. Called “Klets-Kassa” (translated to Chat Checkout) these are slow checkout lanes where customers are encouraged to chat with the cashier. The pilot occurred during the summer of 2019 as a part of the Dutch […]
Jumbo Supermarket creates slow checkouts on purpose Read More »
What’s large, noisy, and claustrophobic? It’s a magnetic resonance imaging machine. MRI’s are unnerving for adults. My good friend and fellow speaker Peter Agiovlassitis just had a bad experience in one this past week. It was going well as Peter listened to one of his favorite bands AC/DC. Then he made the cardinal mistake. As
LEGO to give hospitals free MRI sets for kids Read More »
Forrest Gump didn’t create the smiley face. Harvey Ross Ball gets credit for that moment of genius. An artist and ad guy, Ball was commissioned in 1963 to create a graphic to help raise morale for employees of an insurance company that had been through a few tough mergers and acquisitions. The goal? Get the
Forrest Gump didn’t create the smiley face. The science behind the smile Read More »
Years ago Doug Dietz wrapped up a project working on a brand new, beautiful GE MRI machine. While he was proudly waiting to see his design live in the hospital he encountered a young patient about to be scanned. She was clearly terrified, tears rolling down her face. Doug suddenly saw the situation through her
Empathy: From Product to Experience Read More »
Happiness is the ultimate WHY, the most sustainable competitive advantage and the ultimate currency in the Purpose Economy. It offers a competitive advantage because when we buy, work, and live to pursue and attain happiness; we buy more, work better and live longer and healthier lives when we are happy. The search for happiness drives
Version 5.0 of business sees happiness at the center of it all Read More »
Happiness is an emotion that people feel in response to their needs and whether these are met or exceeded. Marshall Rosenberg expounds on this in his book “Nonviolent Communication: A Language of Life.” He shares: “There are no positive or negative emotions, but only emotions we feel when our needs are met and when our
The Connection Between Needs And Emotions Read More »
Forrest Gump didn’t create the smiley face. Harvey Ross Ball gets credit for that moment of genius. An artist and ad guy, Ball was commissioned in 1963 to create a graphic to help raise morale for employees of an insurance company that had been through a few tough mergers and acquisitions. The goal? Get the
The Science Behind The Smile Read More »
How does Apple, T-Mobile and Netflix take a Marie Kondo approach to business? My Forbes post a year ago looks at how simplicity is the key to productivity and happiness. Productivity in the U.S. last year took a surprising sharp dip. The third quarter saw its biggest decline in 4 years. Hours worked rose 2.4
LESS IS MORE: How simplicity is the key to productivity and happiness Read More »
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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.
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