R.I.P. Tony

R.I.P. Tony

I woke up yesterday morning and my wife Jenn shared the awful news. Tony Hsieh passed away in Connecticut as a result of injuries sustained in a house fire while visiting family. Tony was a gifted entrepreneur, best-selling author, customer experience advocate, and a...
Note-worthy Thank You

Note-worthy Thank You

A note-worthy “thank you” from Delta Air Lines. Jason Aten from Inc. Magazine wrote about a recent flight to New York City. As the plane approached the gate at LaGuardia, a Delta flight attendant named Dave Breger shared a handwritten note with the...
Rethinking Black Friday

Rethinking Black Friday

How are Walmart, REI, Patagonia, and Big Y World Class Market are rethinking Black Friday this year? LESS EARLYWalmart is rolling back its approach. According to Fortune, “Walmart, traditionally open all day on Thanksgiving so customers can buy food with Black...