by Stan Phelps | Nov 30, 2020 | Inspiration
I woke up yesterday morning and my wife Jenn shared the awful news. Tony Hsieh passed away in Connecticut as a result of injuries sustained in a house fire while visiting family. Tony was a gifted entrepreneur, best-selling author, customer experience advocate, and a...
by Stan Phelps | Nov 28, 2020 | Purple Goldfish
A note-worthy “thank you” from Delta Air Lines. Jason Aten from Inc. Magazine wrote about a recent flight to New York City. As the plane approached the gate at LaGuardia, a Delta flight attendant named Dave Breger shared a handwritten note with the...
by Stan Phelps | Nov 27, 2020 | Pink Goldfish
How are Walmart, REI, Patagonia, and Big Y World Class Market are rethinking Black Friday this year? LESS EARLYWalmart is rolling back its approach. According to Fortune, “Walmart, traditionally open all day on Thanksgiving so customers can buy food with Black...
by Stan Phelps | Nov 27, 2020 | Uncategorized
“There is nothing either good or bad, but thinking makes it so.” This quote is from William Shakespeare. Act 2, Scene 2 in Hamlet. Here’s the exchange: HAMLETDenmark’s a prison. ROSENCRANTZThen I guess the whole world is one. HAMLETYes, quite a large...
by Stan Phelps | Nov 26, 2020 | Pink Goldfish
Being “odd” back in the 15th and 16th century was a huge compliment. It meant you were outstanding and illustrious. Here’s some background on the word courtesy of Merriam-Webster Inc. ODD – Odd comes from the Old Norse word oddi, meaning...
