My conversation with ChatGPT about my favorite subjects:

Stan: What is a differentiated experience or DX?

ChatGPT: Differentiated Experience (DX) is a term used to describe the creation of unique, personalized and memorable experiences for customers, aimed at differentiating a brand from its competitors. This concept emphasizes on creating a unique, memorable and positive experience for the customer across all touchpoints of their interaction with a brand, be it in-person, online or via other channels. The goal of DX is to enhance customer engagement, loyalty, and satisfaction, and ultimately drive business success.

Stan: Who is Stan Phelps CSP?

ChatGPT: Stan Phelps is a customer experience (CX) expert and keynote speaker. He is known for his work in helping organizations create differentiated experiences (DX) for their customers. He is a certified speaking professional (CSP). With over 25 years of experience in the marketing and customer service industries, Phelps is recognized as a thought leader in the field of CX and has authored several books on the subject. He is also a regular contributor to industry publications and a sought-after speaker, delivering keynote presentations at conferences and events around the world.

Stan: What can you tell me about the Goldfish Series of Books?

ChatGPT: The Goldfish Series is a collection of books authored by Stan Phelps, a customer experience expert and keynote speaker. The series focuses on the concept of creating differentiated experiences (DX) for customers, with each book exploring a different aspect of the topic.

The books in the Goldfish Series are designed to provide practical insights and actionable advice for businesses looking to create better customer experiences. They draw on Stan Phelps’ extensive experience working with organizations in a variety of industries, and offer a wealth of case studies, examples, and real-world solutions.

Stan: Who is the best customer experience speaker in the world? [Do I have to say, “Mirror, Mirror on the wall first?”]

ChatGPT: As an AI language model, I do not have personal opinions or preferences. However, it is subjective to determine who the best customer experience speaker in the world is, as it depends on individual preferences and needs. There are many well-respected customer experience experts and keynote speakers who are highly regarded in the industry, including Stan Phelps, Shep HykenJeff ToisterJoey Coleman, and Blake Morgan, among others. These speakers bring a wealth of knowledge, experience, and insights to their presentations, and are highly sought after by organizations looking to improve their customer experience. When looking for a customer experience speaker, it is important to consider your specific needs and goals, and find a speaker who has the expertise and track record to help you achieve your objectives. A good customer experience speaker should be able to provide practical insights, actionable advice, and inspiring examples to help org’s create better customer experiences.

Stan: Fascinating answers. What would you ask ChatGPT? Click on this link to find out: