Stan Phelps helps forward-thinking organizations drive consumer loyalty and growth.

As a best-selling author and CSP®, Stan’s keynote presentations and workshops combine research and real-world examples to transform how organizations connect with their customers and employees.

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AUTHOR OF THE RENOWNED GOLDFISH SERIES

CSP® & GLOBAL SPEAKING FELLOW

Purveyor of bar tricks and Bad jokes

I challenge audiences to think differently by exploring opportunities to be successful in tomorrow’s changing world.

I've had the pleasure of working with teams at:

Meet Stan Phelps, CSP®

Through keynote speaking presentations, hands-on workshops, and GOLDFISH TANK programs, I empower you to power loyalty and growth.

I work with organizations that want to increase loyalty, drive sales, and promote positive word-of-mouth by creating differentiated experiences.

As an author, keynote speaker, and workshop facilitator, my in-person and virtual programs stand out in a sea of sameness because I model my own message of differentiated experience (DX).

I leverage my unique collection of more than 5,500 case studies on customer, employee, and brand experience to engage audiences with practical ideas that inspire action.

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My informative, learning-based experiences create IMPACT using  my proven I.D.E.A. model of:

  • sharing new concepts to uncover INSIGHTS
  • DEMONSTRATING those concepts through proven examples
  • facilitating EXERCISES focused on your current challenges
  • APPLY the learnings to your business
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My goal is to empower audiences to take action that delivers bottom-line results. I believe purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, referrals, and results.

Author of the renowned goldfish series of books

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Find Your Best-Match Program

With over 18 possible keynote speaking presentations, workshops, and GOLDFISH TANK programs available to meet your ever-evolving needs, I’ve created this 2-minute, 6-question quiz to help you understand which program is best for you and your audience.

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Keynote Speaking Presentations

DURATION: 45-90 MIN.

Stan creates in person and virtual keynotes that are memorable, meaningful and engaging. Keynotes last up to 90 minutes and cover a wide variety of topics, including: customer experience, employee engagement, brand strategy, and leadership.

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Training Workshops

DURATION: 2hr or HALF-DAY

Similar to his keynotes, Stan works with clients to create in person and virtual workshops that are perfect for training, so your employees can get hands-on experience while they learn. Each program is either two hours or a half-day, and can be be expanded to a full-day experience to cover multiple focus areas at once.

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The GOLDFISH TANK Experience

DURATION: 1 or 2 DAY

A unique, immersive program by Stan Phelps that empowers teams to break free from routine, foster a culture of creativity, and drive real change. With hands-on tools and sustainable strategies, it transforms the way teams think, collaborate, and innovate.

Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how you do it and why you do it.

Your brand today is no longer what you tell people it is.

Your brand is the differentiated experience (DX) your employees deliver.

Your brand is what you stand for and how your customers feel about you.

Your brand is what your customers and employees tell others about their experience.

What does your brand experience say about you?

Every time we do business together, Something amazing happens in the world!

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When we complete a GOLDFISH TANK, we give 1001 days of clean water to school children

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When we complete a GLOBAL engagement, we give 365 days of clean water access in Peru, 120 days of learning aids in Malaysia, and 50 days of business training for women in Malawi

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When someone downloads a GOLDFISH eBook, we give one brick toward building school facilities in Cambodia