by Stan Phelps | Oct 22, 2021 | Purple Goldfish
Remembering Colin Powell. Former Four Star General, Chairman of the Joint Chiefs, and US Secretary of State passed away as a result of complications due to COVID 19 at the age of 84.His presence was large and his legacy will live on. Here are five lessons from the man...
by Stan Phelps | Oct 18, 2021 | Purple Goldfish
Want more 5-star reviews? You only have to do 3 things…1. It starts with intention – be intentional about it. Be review-worthy by providing a great experience and make reviews a priority.2. Be sincere – share the importance and don’t be afraid...
by Stan Phelps | Oct 15, 2021 | Purple Goldfish
Want a great example of a personalized human touch in customer experience? Look no further that ROAD iD.My friend Adriana Lee shared this with me earlier in the week:”I wanted to give you an example of a company that provides great customer service, in case you...
by Stan Phelps | Oct 14, 2021 | Purple Goldfish
Here is a snippet from my talk about the power of word of mouth. It is the story of Stew Leonard Sr.I started the Purple Goldfish Project and began a quest to find 1,001 examples.I didn’t have to go far for inspiration.Just down the hill from my house was the most...
by Stan Phelps | Oct 11, 2021 | Purple Goldfish
Ted Lasso shared a key CX and marketing insight this past week. Effort matters. Didn’t see the episode? Let me set the scene from Season 2, Episode 11: —- The coaching staff is watching the players on the pitch. Ted: They can’t maintain their lines....
by Stan Phelps | Oct 6, 2021 | Purple Goldfish
Follow me on Twitter or LinkedIn. Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you...
