Remembering Colin Powell. Former Four Star General, Chairman of the Joint Chiefs, and US Secretary of State passed away as a result of complications due to COVID 19 at the age of 84.

His presence was large and his legacy will live on. Here are five lessons from the man in his words:

1. “Fit no stereotype.”

2. “If you are going to achieve excellence in big things, you develop the habit in little matters.”

3. “Surround yourself with people who take their work seriously, but not themselves, those who work hard and play hard.”

4. “No battle plan survives contact with the enemy.”

5. “My own experience is use the tools that are out there. Use the digital world. But never lose sight of the need to reach out and talk to other people who don’t share your view. Listen to them and see if you can find a way to compromise.”

What would you add about the legacy of Colin Powell?

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Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.

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