In 2003, I found myself among a group called “ON THE EDGE,” where we delved into life’s intricacies and sought to push boundaries. It was during one of these meetings that fellow member Gene Seidman introduced us to the concept of lagniappe—a Creole term signifying that little extra something given by a merchant at the time of […]
What is Lagniappe? Read More »
Extrinsic factors like salary and benefits don’t necessarily lead to employee motivation or boost firm performance. What does? Intrinsic elements. That’s what Dan Ariely shared on a recent episode of the Prof G podcast with Scott Galloway. The Green Goldfish concept, which emphasizes the importance of going beyond monetary incentives, also reinforces this idea. The
Extrinsic vs. intrinsic Rewards – What Makes a Difference to The Bottom Line? Read More »
Do you know the story of a boy from upstate New York named David McConnell? In 1874, at the age of 16, David started to sell books door-to-door. When his fare was not well received,McConnell resorted to offering a “little extra.” David would promise a free gift in exchange for being allowed to make a
The First Avon Lady was Actually a Gentleman Named David Read More »
Delta Air Lines is offering a “little something extra” for passengers. I recently flew from Atlanta to Chicago. An announcement caught my attention… Delta announced they were offering free WIFI on the flight. As long you were a SkyMiles member (you could sign up for free), WIFI was free. I’ve logged over 1.25 million miles with
Delta Air Lines and Free WIFI Read More »
A life lesson from my first home purchase. The house we bought in Norwalk, Connecticut was a beautiful old stone colonial. My Jennifer and I referred to it as “Het Stenin Haus.” (Dutch for “The Stone House”) Did I mention the house was charming and old? In the first five years, we renovated the kitchen,
A life lesson from my first home purchase Read More »
Here is a snippet from my talk about the power of word of mouth. It is the story of Stew Leonard Sr. I started the Purple Goldfish Project and began a quest to find 1,001 examples. I didn’t have to go far for inspiration. Just down the hill from my house was the most profitable
Follow me on Twitter or LinkedIn. Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on
Purple Goldfish . . . why Purple and why a Goldfish? Read More »
Friday Trivia Trifecta: 1. What did Mark Twain say was a word worth traveling to New Orleans to get? 2. What’s the origin of the Baker’s Dozen? 3. Why are donut boxes pink? Background: Good friend and fellow speaker Tom Triumph was in New Orleans two weeks ago. In addition to delivering a Vistage workshop,
The word that spawned my Goldfish Series of books, a 13th donut, and a pink donut box Read More »
Mardi Gras and how it helped spawn the colors in the Goldfish Series. Growing up Catholic, I can remember celebrating a particular Tuesday as a kid. My Dad called it Fat Tuesday. My Mom was French Canadian and would share the translation of Mardi (Tuesday) Gras (Fat). The day that preceded Ash Wednesday and the
Mardi Gras and how it helped spawn the colors in the Goldfish Series Read More »
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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.
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