by Stan Phelps | Dec 19, 2020 | Purple Goldfish
“Stay curious, not judgmental.” Thanks to Tim Letscher of Slalom who shared the quote and made the reco to watch the Apple+ series, “Ted Lasso.” For background, Ted Lasso (Football coach now soccer manager for Premier League AFC Richmond played...
by Stan Phelps | Dec 18, 2020 | Purple Goldfish
There are only 3 ways to manage waiting in customer experience. We allegedly spend 10 percent of our lives waiting. I know it’s true because I once read on the Internet. #truestory Waiting is inevitable for your customers, especially if you have a successful...
by Stan Phelps | Dec 16, 2020 | Purple Goldfish
Mark Twain called it, “A word worth traveling to New Orleans to get.” That word is Lagniappe. It is the word of the day for Tuesday, December 15th on WordGenius. It is defined as, “Something given as a bonus or extra gift.” Twain described...
by Stan Phelps | Dec 15, 2020 | Purple Goldfish
Elon Musk “outs” his 3 keys to innovation. The Tesla and SpaceX founder shared these insights last week during The Wall Street Journal’s Annual CEO Summit. Elon’s keys with [my comments] are: 1. Have you tried it [OUT]? If it doesn’t work for...
by Stan Phelps | Dec 12, 2020 | Purple Goldfish
Is Elon right? “There’s the M.B.A.-ization of America, which I think is maybe not that great. There should be more focus on the product or service itself, less time on board meetings, less time on financials.” Musk made the comments during The Wall Street...
