Great time today at our first Jeffersonian Lunch of 2023 with Sarah Lien Finnerty, Pam Didner, and Chris Quinn. We went to Mookies New York Deli in Cary. Thanks to owner Ron Didner for the hospitality. Hat tip to Marcey Rader, CSP® as we had Marcey’s Brussel Sprouts as an appetizer. Here was our topic:How can leaders foster engagement and reinforce culture […]
How can companies boost employee morale and drive high performance? The simple answer is doing the little extras beyond compensation to demonstrate commitment to your employees. Yesterday I shared lessons from Green Goldfish in Dallas at #TaxGrowthCon. We examined how companies go above and beyond to create signature extras. While collecting 1,001 examples of employee
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Three things Coach K can teach us about business. First, we have to understand how Mike Krzyzewski became Coach K. Mike played basketball under legendary coach Bobby Knight at West Point. Upon graduating in 1969, Mike began fulfilling his service commitment in Fort Carson, Colorado. In his off-duty hours, he would work out and play
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Should we pay job candidates to interview? FoodShare Toronto thinks so. The non-profit organization began paying job applicants $75 per interview. CEO Paul M. Taylor told CTV News Toronto, “I think employers have gotten off scot free for far too long by expecting candidates to bear the costs of an interview. We recognize that people
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He’s back. Is Better.com CEO Vishal Garg better now? Vishal infamously fired 900 employees last month. He shared on Zoom, “If you’re on this call you are part of the unlucky group that is being laid off.” It wasn’t just that he was monotone and emotionless when swinging the ax. It was reported that after
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Recognition matters. Studies show that 43% of highly engaged employees receive feedback at least once a week compared to only 18% of employees with low engagement. Recognition resonates in the workplace. 35% of workers frequent recognition of accomplishments as the most effective non-monetary reward. Thanking people for their hard work and commitment is key to
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Why “The Great Resignation?” The Top 10 reasons why employees are quitting at record levels. Nearly 3% of the workforce quit their jobs in October. That’s over 4 million resignation letters. And it is just shy of the record set the month before. Last month I speculated on the top 5 reasons on LinkedIn. That
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Is the customer always right? At Stew Leonards, they always are. The world’s largest dairy store lives by two rules that are literally written in stone: 1. The Customer is Always Right2. If the Customer is Ever Wrong… ReRead Rule 1 Today I stopped by the original store in Norwalk, Connecticut. I snapped a picture
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It started as a young college graduate. James received a job working for NASA on the Apollo space program in the late 60s. Beat the Russians and put a man on the moon. It must have seemed like a dream job. Until it wasn’t… What he found was a toxic work environment. People didn’t communicate
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Are you prepared for the Great Resignation? Retention is the new black. Here are 11 Takeaways on Employee Engagement from Green Goldfish 2.0: 1. It starts with engaged employees. Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers. 2. You need to go “beyond dollars.” Studies show financial compensation is
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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.
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