I’ve heard people say employee well-being is just a bunch of woo-woo. Turns out it is more Ric Flair, “WOOOO!” A report from researchers at Oxford and Harvard this month has shown a strong positive relationship between employee wellbeing and firm performance. The study aggregated data from over 1,600 listed companies in the US. It […]
Does employee Wellbeing impact Firm Performance and profitability? Read More »
My late Father had a funny saying when talking laissez-faire approach to a future plan or event, “We’ll take a picture and see what develops.” The reference was to film. When you sent a roll to be processed, you never knew what might develop. And that was even more so with instant photography. Part of
Reclaimed Blue 600 from Polaroid is Perfectly imperfect Read More »
A recent study by McKinsey & Company found that companies that improve the experience for current customers grow twice as fast as their industry peers. There were two of the stats that stood out to me: 1. Compensating for the value of one lost customer can require the acquisition of three new customers. 2. 80 percent of
Here is the progression of 10 years and 11 different colors, metals, and one gem in the Goldfish Series. My first book Purple Goldfish came out in January 2012 and the Goldfish series was born. In the initial trilogy, Purple Goldfish focused on the little things you could do to improve the customer experience, Green
The Goldfish Series Of Books Read More »
A study by Gartner revealed that a five percent decrease in attrition can yield an in- crease between 25 to 95 percent in bottom-line profits. The overwhelming traditional view of marketing is the process of acquiring prospective customers. It is not uncommon to find companies spending 80 percent of their marketing budgets on getting consumers
Flipping Traditional Marketing Read More »
Fantastic Jeffersonian Lunch and discussion yesterday at bartaco at North Hills. I was joined by Marcey Rader,Evan Wolff, and Brett Brenton. The topic was IMPACT and the idea of ROI (return on influence). Specifically, how do you calculate the impact of your work? It was an interesting dialogue that spanned education, content marketing, productivity, and innovation. One of the things
Jeffersonian Lunch at Bartaco Read More »
My conversation with ChatGPT about my favorite subjects: Stan: What is a differentiated experience or DX? ChatGPT: Differentiated Experience (DX) is a term used to describe the creation of unique, personalized and memorable experiences for customers, aimed at differentiating a brand from its competitors. This concept emphasizes on creating a unique, memorable and positive experience
Stan Phelps has a Conversation With ChatGPT Read More »
Great time catching up with Colin Ryan CPFC, ACEC and Dr. Gary McGrath, CSP® on Wednesday for a Jeffersonian Lunch. Our discussion at the Bonefish Grill in Cary centered around leadership and communication. Both are specialties for Gary and Colin. Dr. Gary has a consultancy called Statarius. The purpose of his leadership programs and coaching is clear, “Turning bad bosses into great
Jeffersonian Lunch With Dr. Gary McGrath and Colin Ryan Read More »
Do you know the story of a boy from upstate New York named David McConnell? In 1874, at the age of 16, David started to sell books door-to-door. When his fare was not well received,McConnell resorted to offering a “little extra.” David would promise a free gift in exchange for being allowed to make a
The First Avon Lady was Actually a Gentleman Named David Read More »
Is there anything YOU lopside to 1,000 percent? I do when it comes to one thing… RECOMMENDATIONS Specifically, my speaking recommendations. I’m in the business of selling keynotes, workshops, and GOLDFISH TANK programs. Like most businesses, my most effective marketing tool is word of mouth. [85% of companies cite it as the best, Google comes
MOST Reviewed and recommendED speaker… Stan Phelps, CSP Read More »
