by Stan Phelps | Nov 11, 2022 | Gray Goldfish
Do you know that a ONE-SIZE-FITS-ALL approach to leadership no longer works? How can you navigate if there is no single black-and-white approach to success? You’ll have to use a variety of techniques to overcome challenges and get the most from your employees. Your...
by Stan Phelps | Sep 20, 2022 | Employee Satisfaction, Green Goldfish
Three lessons of warmth from the life of Queen Elizabeth II. Why warmth? Because as we evolved as human beings, we developed skills integral to our survival. One of those was the ability to make snap judgments about our surroundings with a high degree of both speed...
by Stan Phelps | Mar 14, 2022 | Gray Goldfish
Past is prologue. Back in 1999, Boris Yeltsin was serving his 8th year as President of Russia. The beleaguered leader was facing corruption investigations and needed political cover. After two unsuccessful hires, he wanted someone he could trust. Yeltsin named the...
by Stan Phelps | Feb 22, 2022 | Pink Goldfish, Purple Goldfish
Honored to be on the DOING CX RIGHT podcast with host Stacy Sherman. The title of Episode 27 is “Differentiating Experiences To Dominate Your Industry.”We talk about how to gain a competitive advantage and achieve bottom-line impact in business.I loved...
by Stan Phelps | Jan 20, 2022 | Gray Goldfish, Green Goldfish
He’s back. Is Better.com CEO Vishal Garg better now? Vishal infamously fired 900 employees last month. He shared on Zoom, “If you’re on this call you are part of the unlucky group that is being laid off.” It wasn’t just that he was monotone and emotionless...
