by Stan Phelps | Mar 14, 2022 | Gray Goldfish
Past is prologue. Back in 1999, Boris Yeltsin was serving his 8th year as President of Russia. The beleaguered leader was facing corruption investigations and needed political cover. After two unsuccessful hires, he wanted someone he could trust. Yeltsin named the...
by Stan Phelps | Feb 22, 2022 | Pink Goldfish, Purple Goldfish
Honored to be on the DOING CX RIGHT podcast with host Stacy Sherman. The title of Episode 27 is “Differentiating Experiences To Dominate Your Industry.”We talk about how to gain a competitive advantage and achieve bottom-line impact in business.I loved...
by Stan Phelps | Jan 20, 2022 | Gray Goldfish, Green Goldfish
He’s back. Is Better.com CEO Vishal Garg better now? Vishal infamously fired 900 employees last month. He shared on Zoom, “If you’re on this call you are part of the unlucky group that is being laid off.” It wasn’t just that he was monotone and emotionless...
by Stan Phelps | Nov 9, 2021 | Pink Goldfish
Being humble pays in business. Entrepreneurs who demonstrated humility were more able to get funding from investors. The Wall Street Journal shared the findings of a recent study published in the Academy of Management Proceedings Journal. Big thanks to my...
by Stan Phelps | Oct 28, 2021 | Gray Goldfish
Today’s leaders must be able to manage the gray.In preparation for the 2018 season, the Phillies, Mets, Red Sox, Yankees, and Nationals all replaced veteran managers with younger skippers.The differences in age were dramatic.The five managers ranged from eight...
