by Stan Phelps | Jan 24, 2022 | Green Goldfish
Wow! How about this potential perk for a new employee? A new house.Last month I wrote about Florida-based Mechanical One. The AC and plumbing provider is giving away two mortgage-free homes to employees. It’s my most viewed and commented-on post ever on...
by Stan Phelps | Jan 4, 2022 | Green Goldfish
Is the customer always right?At Stew Leonards, they always are. The world’s largest dairy store lives by two rules that are literally written in stone:1. The Customer is Always Right2. If the Customer is Ever Wrong… ReRead Rule 1Today I stopped by the...
by Stan Phelps | Nov 8, 2021 | Green Goldfish
Are you prepared for the Great Resignation? Retention is the new black. Here are 11 Takeaways on Employee Engagement from Green Goldfish 2.0:1. It starts with engaged employees. Satisfied employees lead to satisfied customers. Long-term employees lead to long-term...
by Stan Phelps | Oct 28, 2021 | Gray Goldfish
Today’s leaders must be able to manage the gray.In preparation for the 2018 season, the Phillies, Mets, Red Sox, Yankees, and Nationals all replaced veteran managers with younger skippers.The differences in age were dramatic.The five managers ranged from eight...
by Stan Phelps | Sep 30, 2021 | Green Goldfish
Employees First…Years ago HCL Technologies needed a transformational change.New CEO Vineet Nayar decided to make a statement. He set out a new strategy focusing on putting “Employees First, Customers Second.”Vineet understood the importance of interactions...
