DX

Split image: left side shows a person putting a phone in their jeans pocket, right side shows a glass and a bottle of wine. Text: "Free Bottle of Wine" with steps to receive it.

Would you lock your phone in a box during dinner for a free bottle of wine?

About 90% of customers at Al Condominio, a charming new Italian restaurant in Verona, are taking advantage of the unique offer. In an article in The Guardian, owner Angelo Lella shared the reasoning behind the strategy… “We wanted to open a restaurant that was different from the others… So we picked this format – customers can […]

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Cartoon robot with three speech bubbles featuring OpenAI logos. Text reads "My Conversation with ChatGPT.

Stan Phelps has a Conversation With ChatGPT

My conversation with ChatGPT about my favorite subjects: Stan: What is a differentiated experience or DX? ChatGPT: Differentiated Experience (DX) is a term used to describe the creation of unique, personalized and memorable experiences for customers, aimed at differentiating a brand from its competitors. This concept emphasizes on creating a unique, memorable and positive experience

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Stan Phelps on Episode 60 of the Digitally Irresistible Podcast

The Differentiated Experience (DX) You Deliver Is the Most Referable Customer Experience

Honored to be a guest of Bernie Borges of iQor on Episode 60 of the “Digitally Irresistible” podcast. Watch the episode here:  Bernie and I talked about the I.D.E.A. framework for creating a differentiated experience (DX). I co-created this framework with “Purple Goldfish 2.0” coauthor Evan Carroll. Credit to Nicole Gobbo for this write-up of the process from the episode: The I.D.E.A.

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Lame

How Khabane Lame became the most followed user on TikTok without saying a word

TikTok is LAME. How Khabane Lame became the most followed user on TikTok without saying a word… First off, he’s not lame. His last name is pronounced LAH-MAY. He uses a shortened version of his first name Khaby. And he has 144.4 million followers. Khaby is a 22-year-old from Senegal. He now lives in Italy

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modern family

Modern Family

Families have changed. Today’s employers need to prepare for things such as infertility, adoption, parental leave, daycare, returning workers, and eldercare. It is critical that companies support employees so they can address family needs. This allows them to feel supported and focused. Little extras can make a huge difference. Here are five examples: 1. Wendy’s

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