by Stan Phelps | Feb 3, 2023 | Blue Goldfish
My conversation with ChatGPT about my favorite subjects: Stan: What is a differentiated experience or DX? ChatGPT: Differentiated Experience (DX) is a term used to describe the creation of unique, personalized and memorable experiences for customers, aimed at...
by Stan Phelps | Sep 29, 2022 | Customer Experience, Purple Goldfish
Honored to be a guest of Bernie Borges of iQor on Episode 60 of the “Digitally Irresistible” podcast. Watch the episode here: Bernie and I talked about the I.D.E.A. framework for creating a differentiated experience (DX). I...
by Stan Phelps | Mar 7, 2022 | Black Goldfish
It all started back in 2009. It was a summer evening and I was in New York City with a work colleague. Brad Bossow and I were at a trendy rooftop bar in midtown. One of those places where a bottle of beer is $15. We were waiting to meet a few people before heading...
by Stan Phelps | Feb 22, 2022 | Pink Goldfish, Purple Goldfish
Honored to be on the DOING CX RIGHT podcast with host Stacy Sherman. The title of Episode 27 is “Differentiating Experiences To Dominate Your Industry.”We talk about how to gain a competitive advantage and achieve bottom-line impact in business.I loved...
by Stan Phelps | Feb 10, 2022 | Black Goldfish
YOU ARE INVITED to the Black Goldfish Virtual Book Launch on Twosday.Yes Twosday…. the book launch is on Tuesday, 2.22.22.Tickets are complimentary. You can register on Eventbrite here: https://lnkd.in/dUyq_7fxA decade in the making, I’m excited to share 10 Key...
