Honored to be on the DOING CX RIGHT podcast with host Stacy Sherman. The title of Episode 27 is “Differentiating Experiences To Dominate Your Industry.”
We talk about how to gain a competitive advantage and achieve bottom-line impact in business.
I loved this question at the end, “What advice would you give to your 20-year-old self?”
Shoutouts on the podcast to my flawsome Pink Goldfish 2.0 co-author David Rendall, Mike Wittenstein (CX definition), Jay Baer (importance of WOM strategy), Marcey Rader (concept of outboarding), Joseph Jaffe (more bowtie, less funnel), and Seth Godin (interesting more important than perfect)
Listen/watch here: https://bit.ly/DXR_StanPhelps
Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.
Find Stan’s in-person and virtual keynotes, workshops, and Goldfish tank programs at StanPhelps.com.