by Stan Phelps | Sep 21, 2022 | Purple Goldfish
This question was posed by Lee Silverstein in a blog post. In his words, “You know it when you experience it, but sometimes it’s difficult to verbalize. I like to explain the difference as ‘great’ service is the type of service that you would tell...
by Stan Phelps | Jun 21, 2022 | Purple Goldfish
Great customer service story from Chewy. And what I love the most is that it’s not a random act of kindness from the brand.My friend Joshua Crum shared a tweet from Anna Brose. She tweeted this on Tuesday night:”I contacted @Chewy last week to see if I...
by Stan Phelps | Nov 18, 2021 | Purple Goldfish
WOULD YOU RECOMMEND A COMPETITOR?The Zappos Family of Companies does. In Purple Goldfish 2.0, we share an example of this from Joe Gascoigne. In his words:“As for an example, one that springs to mind is that if you try to order shoes from Zappos and they do not have...
by Stan Phelps | Sep 13, 2021 | Purple Goldfish
“This must be the work of Lord Vader!” This was the response from the LEGO Group when a customer reached out about a missing bag of pieces for his set. And it wasn’t an ordinary set. Jason Aten shared the story of how John purchased the Star Wars Mos...
by Stan Phelps | Sep 1, 2021 | Purple Goldfish
DELETES FACEBOOK, LEAVES SOCIAL MEDIA, MOVES TO HIMILAYAS, PIGEON DELIVERS NOTE…”Hi, this is Steve from Sweetwater, just reaching out to make sure you are satisfied with the guitar picks you ordered in the eighth grade. If there is any way I can further...
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