by Stan Phelps | Mar 29, 2024 | AI, Blue Goldfish
1. Leverage Technology for Personalization and Enhanced CX: Today’s businesses must use data and AI to understand and meet customer needs more effectively.2. The Importance of Differentiation: Just like goldfish can grow based on their environment and genetic...
by Stan Phelps | Feb 28, 2024 | Purple Goldfish
In 2003, I found myself among a group called “ON THE EDGE,” where we delved into life’s intricacies and sought to push boundaries. It was during one of these meetings that fellow member Gene Seidman introduced us to the concept of lagniappe—a Creole...
by Stan Phelps | Feb 24, 2024 | AI, Blue Goldfish
First, a bit of background on the song. Billy Joel came up with the idea when he was turning 40. A chance meeting with Sean Lennon (son of John and Yoko) made him realize how each subsequent generation feels things are getting worse. The 1989 song lists 117 historical...
by Stan Phelps | Mar 28, 2023 | Customer Experience
A recent study by McKinsey & Company found that companies that improve the experience for current customers grow twice as fast as their industry peers. There were two of the stats that stood out to me: 1. Compensating for the value of one lost customer can require...
by Stan Phelps | Jan 5, 2023 | Purple Goldfish
Want to Build A Bulletproof Brand? In this podcast, I chat with Ben Albert about the “Art of Differentiation and Superior Customer Service” Here is our conversation on Episode #50 on the Learn – Speak – Teach podcast: [00:00] Episode intro and a quick...
