by Stan Phelps | Nov 20, 2020 | Pink Goldfish
“It is always darkest just before it goes pitch black.” Are you too cynical? Hey, that’s a weakness. Maybe you should start looking at the brighter side of life. But what if you doubled-down on that inherent weakness? What if you got even more...
by Stan Phelps | Nov 19, 2020 | Pink Goldfish
“Excellence requires underperforming on the things your customers value least, so you can over-deliver on the dimensions they value most.” This quote by Frances Frei and Anne Morriss comes from one of my favorite books, “Uncommon Service.” Take IKEA for...
by Stan Phelps | Nov 18, 2020 | Pink Goldfish
We can’t please everyone in life. But as a leader, we can help our team to understand our apparent weaknesses. It’s important, to be honest with our employees about our strengths and weaknesses. This will help team members to foster honesty about their strengths and...
by Stan Phelps | Nov 17, 2020 | Purple Goldfish
“Our business is based on repeat customers and word of mouth. There’s a lot of value in building up our brand name and what it stands for. We view the money that we spend on customer service as marketing money that improves our brand.” This quote by Tony Hsieh to...
by Stan Phelps | Nov 16, 2020 | Marketing
What’s your B.A.N.G? A BANG is not to be confused with a BHAG. Defined by Jim Collins in “Built to Last”: “A true BHAG (Big Hairy Audacious Goal) is clear and compelling, serves as unifying focal point of effort, and acts as a clear catalyst for team...
