by Stan Phelps | Nov 14, 2020 | Pink Goldfish
1. Brené Brown from her book, The Gifts of Imperfection: “Most of us spend our lives trying to be, and seem, ‘perfect.’ We try to protect ourselves. It can sometimes be difficult to drop the pretense and own up to your flaws and faults – it takes courage. But what’s...
by Stan Phelps | Nov 13, 2020 | Green Goldfish
Of 75 possible drivers of engagement the ONE that was rated as the most important… …was the extent to which employees believed that their senior management had a sincere interest in their well-being. It is vital that leaders demonstrate that they act in...
by Stan Phelps | Nov 12, 2020 | Purple Goldfish
Do you know the rules of 20%? Here are three tips for growing your business during a time of uncertainty. 1. UPSELLING It typically costs only 20% of the investment to upsell to a current customer as opposed to acquiring a new one. Upselling is one of the most...
by Stan Phelps | Nov 12, 2020 | Pink Goldfish
Are you willing to use your rough edges or create deliberate flaws to be different? Perhaps you should intentionally leave something “out” or “in” to create imperfection? This practice in Japan is called Wabi-Sabi. Wabi-Sabi is based on the...
by Stan Phelps | Nov 11, 2020 | Green Goldfish
Exposure can make a difference in attitudes and ultimately performance. According to Fast Company, that’s the finding of Adam Grant, a The Wharton School professor who studied the onboarding training given to 71 new call center employees of a midwestern software firm....
