One thousand years, a King, and a dead tooth. How one man became the inspiration for wireless communication. Our King is Harald Gormsson. Gormsson ruled Denmark back in the 10th century. The medieval king was notorious for uniting all of Scandinavia and converting the Danes to Christianity. Harald had a nasty dead tooth that turned […]
a King, a dead tooth, and what it can teach us about ideation… Read More »
Making sense of Info-sense. Info-sense is “the ability to utilize data to really understand customers as people and personalize their service.” Coined by Trend-Watching.com, this sixth-sense capability will enable companies to learn more about customer’s individual needs in real-time. Companies who embrace info-sense can provide customers with exactly what they need right when they need
Leveraging technology, data, and analytics to enhance the customer experience Read More »
Are you leveraging Little Data like Kimpton Hotels & Restaurants to create a differentiated experience (DX)? Little data is a collection of information on individuals or smaller groups of customers. Rather than using this data to spot a trend, companies use the data to deliver a more personalized experience. EXAMPLE: the manager at a restaurant
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Stan Phelps, CSP® is a keynote speaker and workshop leader who helps brands stand out, engage teams, and drive lasting impact through innovation.
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