by Stan Phelps | Jan 26, 2021 | Green Goldfish
What’s the most important measurement in customer experience? It’s the last two feet of a transaction—the space between the employee and the customer. Vineet Nayar, former CEO for HCL Technologies, refers to these 24 inches the “value zone.” Nayar came to...
by Stan Phelps | Jan 15, 2021 | Green Goldfish
Can clutter increase team-building and ultimately innovation? Cited by the book INFLUENCER, Hewlett-Packard used to encourage that employees keep, of all things, a messy desk. The thinking by HP was that by leaving work visible and accessible, that it was much more...
by Stan Phelps | Jan 9, 2021 | Purple Goldfish
Companies that excel at design grow revenues and shareholder returns at nearly twice the rate of their industry peers. That insight comes from McKinsey & Company. Two weeks ago, they shared their Top 10 articles from 2020. The one that really caught my attention...
by Stan Phelps | Jan 8, 2021 | Green Goldfish
Two ways to renew employee engagement and increase productivity in 2021. Leverage the concepts of REDUCE & RECHARGE: Let’s start with RECHARGE. DeLisa Alexander, the CPO at Red Hat shared an interesting new policy called Quarterly Recharge Days in Fast...
by Stan Phelps | Oct 30, 2020 | Yellow Goldfish
How does Apple, T-Mobile and Netflix take a Marie Kondo approach to business? My Forbes post a year ago looks at how simplicity is the key to productivity and happiness. Productivity in the U.S. last year took a surprising sharp dip. The third quarter saw its biggest...