by Stan Phelps | Feb 16, 2021 | Green Goldfish
Ketchup has both a saucy and fishy history. The word stems from the word Malay word “kecap.” Back in the 17th century, catsup comprised of spicy, pickled fish sauce and was popular in Europe. Europeans resisted putting tomatoes in catsup. Why? Because they...
by Stan Phelps | Feb 13, 2021 | Green Goldfish
“Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers.” Employee experience matters. This is one of 11 takeaways from the book Green Goldfish 2.0, co-authored with Lauren McGhee. Here’s a...
by Stan Phelps | Feb 2, 2021 | Green Goldfish
Onboarding is critical because employees make the critical decision to stay or leave within the first six months. First impressions matter when creating a differentiated employee experience. When new hires participate in an onboarding program, the company can reap...
by Stan Phelps | Jan 27, 2021 | Green Goldfish
7 takeaways from The 2021 Customer Experience Outlook. I was honored to be one of eight contributors to a free eBook spearheaded by Kerry Bodine of Bodine & Co. Grab your free copy of the report here. If TL;DR is your go-to phrase or if you want a preview of...
by Stan Phelps | Jan 26, 2021 | Green Goldfish
What’s the most important measurement in customer experience? It’s the last two feet of a transaction—the space between the employee and the customer. Vineet Nayar, former CEO for HCL Technologies, refers to these 24 inches the “value zone.” Nayar came to...
by Stan Phelps | Jan 15, 2021 | Green Goldfish
Can clutter increase team-building and ultimately innovation? Cited by the book INFLUENCER, Hewlett-Packard used to encourage that employees keep, of all things, a messy desk. The thinking by HP was that by leaving work visible and accessible, that it was much more...
