Stan Phelps
  • About Stan
  • Keynotes
  • Workshops
  • Goldfish Tanks
  • Books
  • #the1299 BLOG
Select Page
How do you differentiate good service from great service?

How do you differentiate good service from great service?

by Stan Phelps | Sep 21, 2022 | Purple Goldfish

This question was posed by Lee Silverstein in a blog post. In his words, “You know it when you experience it, but sometimes it’s difficult to verbalize. I like to explain the difference as ‘great’ service is the type of service that you would tell...

Recent Posts

  • MOST Reviewed and recommendED speaker… Stan Phelps, CSP
  • ONE Goldfish eBOOK = ONE BRICK
  • How can leaders foster engagement and reinforce culture post-Covid with a distributed workforce?

Categories

  • Black Goldfish
  • Blue Goldfish
  • Books
  • Customer Experience
  • Diamond Goldfish
  • Employee Satisfaction
  • Gray Goldfish
  • Green Goldfish
  • Inspiration
  • Leadership
  • Marketing
  • Pink Goldfish
  • Politics
  • Purple Goldfish
  • Red Goldfish
  • Silver Goldfish
  • Social Issues
  • Speaking
  • Uncategorized
  • Update
  • Yellow Goldfish

Archives

  • January 2023
  • December 2022
  • November 2022
  • October 2022
  • September 2022
  • August 2022
  • July 2022
  • June 2022
  • May 2022
  • April 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • September 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • June 2019
  • September 2017
  • August 2017
  • Facebook
  • Twitter
© 2021 STAN PHELPS. ALL RIGHTS RESERVED. 919.360.4702 Privacy Policy