by Stan Phelps | Feb 13, 2021 | Green Goldfish
“Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers.” Employee experience matters. This is one of 11 takeaways from the book Green Goldfish 2.0, co-authored with Lauren McGhee. Here’s a...
by Stan Phelps | Jan 26, 2021 | Green Goldfish
What’s the most important measurement in customer experience? It’s the last two feet of a transaction—the space between the employee and the customer. Vineet Nayar, former CEO for HCL Technologies, refers to these 24 inches the “value zone.” Nayar came to...
by Stan Phelps | Jan 8, 2021 | Green Goldfish
Two ways to renew employee engagement and increase productivity in 2021. Leverage the concepts of REDUCE & RECHARGE: Let’s start with RECHARGE. DeLisa Alexander, the CPO at Red Hat shared an interesting new policy called Quarterly Recharge Days in Fast...
by Stan Phelps | Nov 2, 2020 | Yellow Goldfish
Forrest Gump didn’t create the smiley face. Harvey Ross Ball gets credit for that moment of genius. An artist and ad guy, Ball was commissioned in 1963 to create a graphic to help raise morale for employees of an insurance company that had been through a few tough...
