Every weakness has a corresponding strength. What makes us weak can also make us strong.
Last week, David Rendall and I gave a keynote for the BC Economic Development Association Summit. We shared insights from Pink Goldfish.
For example, Vancouver is a great illustration of how weaknesses and strengths are connected.
On the negative side, Vancouver…
– has the worst traffic congestion in Canada.
– has the second most unaffordable housing on Earth.
– is the most densely populated Canadian city.
On the positive side, it…
– is one of the most livable cities.
– has the fourth highest quality of living.
– is the tenth cleanest city on Earth.
It’s easy to see how some of the city’s weaknesses are directly related to its strengths. Traffic congestion and unaffordable housing are due to the area’s quality of life. Everyone wants to live there.
Vancouver’s dense population is both positive and negative. For sustainability experts and city planners, density is one measure of a city’s success. However, if you’re from Greenland and you’re looking for some personal space, you’re not going to find it in Vancouver.
Takeaway: Own your imperfections. What makes you weak or flawed may hold the keys to what makes you awesome.
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Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.
Find Stan’s in-person and virtual keynotes, workshops, and Goldfish tank programs at StanPhelps.com.