Uber is asking some customers to delete their app. Thanks to Marcey Rader for sharing an email she received from them entitled “STOP ASIAN HATE.”
The company shared a variety of steps they are taking in response to the heartbreaking violence against Asian Americans and Pacific Islanders (AAPI).
Uber believes “Asian people have the right to move without fear.” There is no question about their commitment. The email finishes with “Racism has no place on our platform. If you tolerate racism, delete Uber. #StopAsianHate“
I applaud the company for taking an aggressive stance. It was sad to see the video of the 65-year-old woman getting kicked in the stomach and then stomped on in Manhattan. It was even more disturbing to see a bystander closing their door after witnessing the event.
The company responded to a recent incident at LAX:
“Uber does not tolerate racism or hate in any form, against any community. When one community is being attacked, we are all being attacked.”
Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.
Find Stan’s in-person and virtual keynotes, workshops, and Goldfish tank programs at StanPhelps.com.