Nothing short of exceptional.
“Stan Phelps's keynote presentation at the Association for Test Publishers Innovations in Testing convention was nothing short of exceptional. His insightful exploration of Customer Experience and emphasis on the significance of small moments resonated brilliantly with our diverse audience...making it one of the most memorable keynote addresses in recent years.”
Program Chair, Association of Test Publishers
I challenge audiences to think differently by exploring opportunities to be successful in tomorrow’s changing world.
OUTSTANDING Customer Experiences courses
"It was a great honor to have worked with Stan, We would like to Thank and Congratulate Stan for the OUTSTANDING Customer Experiences courses which took place in Kuala Lumpur, Malaysia. Stan's presentation is clear and precise. He uses very good references and gives real life examples for each CX topic discussed. We appreciate and value your deep commitment and passion in delivering a GREAT course! Looking forward to work with you again next year."
Program Specialist, GPS Asia
A masterful storyteller with tremendous insights
"Stan Phelps bought exceptional energy and knowledge to our session on Improving the Guest Experience for the New York Racing Association. He is a masterful storyteller with tremendous insights in how to engage and retain customers. I would strongly recommend Stan and hope to have him present to our team again in the future."
Director of Marketing, New York Racing Association
Folks are still talking about the great information they received and how much they enjoyed your presence
"Thanks Stan! Folks are still talking about the great information they received and how much they enjoyed your presence at our 7th Annual Collegial Conversation. Your presentation on Purple Goldfish - along with your facilitated discussions, were perfect for our group."
Senior Vice President, Smart Tuition
An engaging and informed speaker
"Stan Phelps is an engaging and informed speaker who helped contribute to the success of our first virtual conference. Stan presented two sessions for use - at our smaller, executive summit and then for a larger customer summit. He spoke with our customers and executives prior to his presentations to get an understanding of our business so that he could tailor his content to our audience. The results for both of the presentations were insightful discussions that provided a depth of knowledge, informative real-world examples, and gave attendees a new and interesting perspective on using technology to drive business."
Director of Marketing, Sapiens
We could not wait to bring him back the following year
"Stan served as one of our highest-rated breakout session speakers at AMA Cincinnati's inaugural IGNITE CX Conference. We could not wait to bring him back the following year to deliver the opening Keynote and a workshop. In all cases, Stan brought energy, insight, humor and lagnappe that our audiences valued extremely highly. He is a draw that delivers, and I would recommend him at the top of this list for visionary inspiration, practical takeaways, audience engagement and rock-solid reliable execution."
Event Director, IGNITE CX Conference
Brought so much value to our attendees this year!
"Stan, we would like to sincerely thank you for your involvement in our energy conference last week. It was a great event and you definitely brought so much value to our attendees this year! I hope to work with you again in the future."
Event Planner, ae3
Stan has been a valued partner
"Stan has been a valued partner to the United Way network over the past several years. He has spoken to our corporate council at United Way Worldwide and to major donors at local United Ways. Most recently, Stan spoke to a group of our Fundraising leaders from key markets to provide counsel on our fundraising in this environment by leveraging our mission. He also spoke about his experiences and feedback from the private sector. His time with the group was extremely valuable as we manage during these strange times."
Vice President Corporate Relations, United Way Worldwide
An absolute joy to work with
"Stan was a star at the CEX in the City event in Amsterdam. He crafted his story perfectly to our audience of customer experience leaders and was an absolute joy to work with. We would love to have Stan and his goldfish back on stage in the future!"
Event Planner, CEX in the City
Stan's approach and insights are very practical, always timely and incredibly impactful
"I've had the pleasure of being in Stan's audience on several occasions over the last few years. Most recently, Stan spoke to our local group of HR leaders in Eastern NC and the evaluations were all off the charts. As our audience seeks ways to engage and build strong teams, Stan's message challenged us to think much more broadly. The impact our talent has on the customer experience and the overall performance, health and wellbeing of the organization is indisputable. Stan's approach and insights are very practical, always timely and incredibly impactful. We were grateful for the time we spent with Stan!"
Member Solutions Manager, CAI
His content was spot on and helped our attendees take steps towards building deeper relationships with their team
"Stan is incredible. His content was spot on and helped our attendees take steps towards building deeper relationships with their team. I highly recommend him."
Founder, TaxGrowthCon
Members commented that the content was "excellent", "on target" and "so helpful"
"Stan Phelps presented an interactive workshop for the Women Presidents Organization and we couldn't be more grateful. He was a hit! Members commented that the content was "excellent", "on target" and "so helpful". Stan was easy to work with and extremely organized. The process from contract to presentation was seamless. We will absolutely be contracting Stan again in the future."
Chief Innovation & Programming Officer, Women Presidents’ Organization
Our attendees raved about Stan's captivating and inspiring presentation
"We brought in Stan as the keynote presenter for our annual Employment Law Institute - a seminar that has a long-standing reputation for being entertaining, informative, and applicable for human resources professionals and business owners - There were a lot of boxes to check, and Stan did not disappoint! Our attendees raved about Stan's captivating and inspiring presentation, and we could not ask for a better experience for our audience."
Marketing & Communications Supervisor, FOULSTON SIEFKIN LLP
With 250+ client reviews, Stan is the most recommended speaker on eSpeakers
Here's what event organizers and audience members are saying about his keynote presentations, workshops and GOLDFISH TANKS
An energizing and motivating presentation
"Stan opened our district teacher convocation with an energizing and motivating presentation on each one's role in the success of our schools. He encouraged our administrators and teachers to focus on relationships and building on our uniqueness as we serve our families."
Superintendent of School, Diocese of Youngstown
Entertaining, educating and thought-provoking!
"Stan's an engaging instructor who shared relevant content about journey mapping with our team. Each attendee walked away with hands-on application to an area of the business they can impact. His presentation style is entertaining, educating and thought-provoking!"
Marketing Operations Manager, Pampered Chef
A dynamic speaker who has an excellent storytelling style that keeps his audience engaged from start to finish
"I was fortunate to have Stan speak to our employees at Guinness World Records. He is a dynamic speaker who has an excellent storytelling style that keeps his audience engaged from start to finish. Along with his impressive business acumen, Stan allows his audience members to come way with actionable items once they return to the office."
VP of Marketing, Guinness World Records
Each time he presents well and delivers engaging and relevant content
"We have had Stan Phelps speak to our TSMC twice over the last few years. Each time he presents well and delivers engaging and relevant content to motivate and inspire our group of sales and marketing professionals. We look forward to a future return."
Director of Marketing, HBA Wake
Stan did an outstanding job presenting at our winter conference in front of 200 of our members
"Stan did an outstanding job presenting at our winter conference in front of 200 of our members. He was very polished and covered a very technical topic with relevant examples that made it easy for even the non-technical audience to understand. He was great to work with and we would definitely work with him again in the future events."
Director of Cooperative Development, Ohio’s Electric Cooperatives
A high energy, knowledgeable speaker who I would recommend to any group
"Stan Phelps is a high energy, knowledgeable speaker who I would recommend to any group. Stan is very personable and engages the audience very well. His approach provides a forum for attendees to learn from him and each other."
Executive Director, NEFA
Would absolutely recommend Stan for those seeking a dynamic speaker
"We hired Stan to keynote our annual North American Marketing Summit for Roche Diabetes. Our Marketing team covers multiple customer types, from patient (end-users) to Payers, from Healthcare Professionals to self-funded Employers. Add in the representation of two unique countries - Canada and the US, and you have a relatively complex and diverse set of challenges our team faces. Despite that, Stan was able to find very pertinent common ground for all the Marketers in the room, challenging them in the areas of loyalty and retention by driving differentiation. Would absolutely recommend Stan for those seeking a dynamic speaker who will help push their teams to higher levels"
Director of Customer and Product Marketing, Roche
He made the presentation interactive, engaging, humorous and upbeat
"Stan delivered an incredible keynote at our Leadership Impact Summit for a large global audience. His presentation on Engagement and Recognition captivated our leaders as it was truly customized to our audience based on Stan's excellent preparation. Stan not only nailed the delivery of the material, he made the presentation interactive, engaging, humorous and upbeat. I truly enjoyed the opportunity to work with Stan and his Business Manager and will be looking to use Stan for future events."
Talent Development Manager, Caterpillar
An outstanding experience for all
"Stan was the keynote speaker at our annual customer success conference in August. Stan's enlightening presentation, "Standing Out in a Sea of Sameness" motivated the customer success team to think about how they could take it to the next level in the way they serve their own customers. Everyone walked away rejuvenated and even more excited about their team and company. Stan was wonderful and easy to work with. He was very committed to our team and to me in helping to create an outstanding experience for all."
Manager, Client Success, Relias
Engaging and applicable
"Stan is able to make the changes that are affecting every business understandable and pertinent. His road map for tackling the challenges of today's business climate is engaging and applicable."
President, Vann York Auto Group
Find Your Best-Match Program
With over 18 possible keynote speaking presentations, workshops, and GOLDFISH TANK programs available to meet your ever-evolving needs, I’ve created this 2-minute, 6-question quiz to help you understand which program is best for you and your audience.
Absolutely amazing!
"Stan was absolutely amazing! He had everyone so engaged throughout his presentation and used real-life stories to keep it interesting. We were presenting to dental offices, so he even tailored his presentation to focus on the patient experience specifically in healthcare. I would recommend him to everyone!"
Marketing Coordinator, Bovenizer & Baker Orthodontists
He was a big hit with current students and alumni alike
"Mr. Phelps was the keynote speaker at the Marist School of Management Graduate Student and Alumni Leadership Weekend at West Point. He was a big hit with current students and alumni alike. His talk about leadership lessons from the Goldfish Series of books was spot on with the audience."
Dean – School of Management, Marist College
We look forward to having him back, our audience loved him!
"Stan Phelps recently spoke at an event for customer experience professionals on behalf of our company, a vendor in the space. Stan is charismatic and engaging and this comes to life on stage through storytelling, real-life examples and humor. He's easy to approach which leads to increased audience participation and willingness to share experiences and ask questions. As the author of the "Goldfish" series of books, he is an expert on a variety of topics and translates the written concepts well to a live audience. We look forward to having him back, our audience loved him!"
VP of Marketing, Confirmit
Highly recommended as a keynote for your next speaking event
"Stan was an absolute pleasure to work with when constructing a program for the Commonwealth Association for Financial Professionals. Stan was very attentive to the type of audience that was in attendance and tailored the program to meet our needs. Stan also went the extra mile in providing handouts and takeaways to provide as much value for the audience as possible and all while staying within our budget. The end result was an attention keeping and energetic program that made our event memorable. Highly recommended as a keynote for your next speaking event."
Programming Chair, CAFP
One of the highest-rated speakers at our conference and I would love to have him speak again
"Stan spoke at our conference and was incredibly engaging and high energy. Our conference attendees were really in tune with Stan's message since they are customer service and experience professionals. He was one of the highest-rated speakers at our conference and I would love to have him speak again. He also practices his own message and has a knack for having everyone think he's speaking directly to them. Really personable and sincere. As a keynote speaker, he'd be a great choice for kicking off the conference day."
VP/Publisher, CRM Magazine | Information Today, Inc.
For inspiring and timely content that your audiences will love, Stan Phelps is your man
"Stan Phelps always delivers practical content in an engaging manner. Our members participated in his Diamond Goldfish program - "Excel Under Pressure" learned actionable strategies to do their jobs better and turn challenges into powerful positive change. For inspiring and timely content that your audiences will love, Stan Phelps is your man."
Executive Director, MiPPA
We loved Stan's voice, energy, and message and highly recommend him
"This past June, Stan donated his time to come and give his Pink Goldfish presentation at our HOBY NC West youth leadership conference in Winston-Salem, NC. He truly helped to inspire North Carolina's next generation of young leaders and gave them excellent advice, perspective, and guidance for moving forward with their lives and their leadership. We loved Stan's voice, energy, and message and highly recommend him to anyone looking to be inspired!"
Programs Chair, HOBY NC WEST Youth Leadership Conference
A great presenter and our local audience enjoyed his presentation
"Stan was a pleasure to work with and a professional at his work. He is a great presenter and our local audience enjoyed his presentation on the Blue Goldfish very much. It was a pleasure having him in Singapore."
Event Manager, DVELS (DaVinci Executive Leadership Summit)
Stan did an amazing job leading our annual year-end Managers conference and workshop
"Stan did an amazing job leading our annual year-end Managers conference and workshop. He took the time to understand our business and tailored his presentation to our business and culture. He kept our managers engaged and motivated throughout the day. His workshop helped us embrace our uniqueness while delivering a signature customer experience to stand out in business. His keynote address for all employees focused on how to increase happiness to drive business growth, productivity, and prosperity."
EVP of Operations, Syufy Enterprises
An engaging and energetic speaker whose enthusiasm is infectious
"Stan is a marvel! Not only is he super smart and up to date with current trends, he's also an engaging and energetic speaker whose enthusiasm is infectious. Stan spoke for us at the American Marketing Association New York Capital Region and we will always welcome him back anytime because he is such a professional and talented speaker."
VP of Programming, AMA New York Capital Region
Stan was everything we asked for and more
"Stan was everything we asked for and more. He delivered a laughter-filled keynote address with a powerful message about successfully marketing your business. He's an authority on branding and he leads by example with his own branding which is clever and memorable."
Director of Marketing & Education, Nuimage Dental Study Club
An engaging speaker
"Stan is an engaging speaker and his examples really back up the concepts in his Goldfish Series!"
Co-Conference Chair, AMA Cincinnati
Every time we do business together, Something amazing happens in the world!
When we complete a GOLDFISH TANK, we give 1001 days of clean water to school children
When we complete a GLOBAL engagement, we give 365 days of clean water access in Peru, 120 days of learning aids in Malaysia, and 50 days of business training for women in Malawi
