She was “perfectly imperfect” as a champion of the underdog, ruthless card player, and self-described Queen Bitch. Do you know Marilyn deAdder? I wish I could have met her. If you haven’t read her colorful obituary, you should. It was a fitting tribute by her son Michael. The award-winning cartoonist shined a light on what made Marilyn flawsome.

Check out a link to the full obit here. Here are some of the highlights:

“She excelled at giving the finger, taking no sh!t and laughing at jokes, preferably in the shade of blue.”

“She did not excel at suffering fools, hiding her disdain and putting her car in reverse.”

“Marilyn had a busy life, but no matter what she was doing she always made time to run her kids’ lives as well.”

“Her lifelong hobbies included painting, quilting, baking, gardening, hiking and arson.”

“Marilyn loved tea and toast. The one thing she loved more than tea and toast… was reheated tea and toast. She burned many a teapot and caused smoke damage countless times, leaving her kids with the impression that fanning the smoke alarm was a step in brewing tea.”

I love the ending the most, “In lieu of flowers, the family asks that you do something nice for somebody else unexpectedly and without explanation.”

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Stan Phelps walks the walk. He stands out in the sea of sameness by modeling his own Differentiated Experience (DX) message: Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how and why you do it. Stan leverages his unique collection of 5,000+ case studies on customer, employee, and brand experience to engage audiences with informative learning-based experiences. He believes purposeful DX wins the hearts of employees and customers, and differentiation ultimately boosts loyalty, retention, referrals, and results.

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