Nothing short of exceptional.
“Stan Phelps's keynote presentation at the Association for Test Publishers Innovations in Testing convention was nothing short of exceptional. His insightful exploration of Customer Experience and emphasis on the significance of small moments resonated brilliantly with our diverse audience...making it one of the most memorable keynote addresses in recent years.”
Program Chair, Association of Test Publishers
I challenge audiences to think differently by exploring opportunities to be successful in tomorrow’s changing world.
For inspiring and timely content that your audiences will love, Stan Phelps is your man
"Stan Phelps always delivers practical content in an engaging manner. Our members participated in his Diamond Goldfish program - "Excel Under Pressure" learned actionable strategies to do their jobs better and turn challenges into powerful positive change. For inspiring and timely content that your audiences will love, Stan Phelps is your man."
Executive Director, MiPPA
One of the highest-rated speakers at our conference and I would love to have him speak again
"Stan spoke at our conference and was incredibly engaging and high energy. Our conference attendees were really in tune with Stan's message since they are customer service and experience professionals. He was one of the highest-rated speakers at our conference and I would love to have him speak again. He also practices his own message and has a knack for having everyone think he's speaking directly to them. Really personable and sincere. As a keynote speaker, he'd be a great choice for kicking off the conference day."
VP/Publisher, CRM Magazine | Information Today, Inc.
Highly recommended as a keynote for your next speaking event
"Stan was an absolute pleasure to work with when constructing a program for the Commonwealth Association for Financial Professionals. Stan was very attentive to the type of audience that was in attendance and tailored the program to meet our needs. Stan also went the extra mile in providing handouts and takeaways to provide as much value for the audience as possible and all while staying within our budget. The end result was an attention keeping and energetic program that made our event memorable. Highly recommended as a keynote for your next speaking event."
Programming Chair, CAFP
We look forward to having him back, our audience loved him!
"Stan Phelps recently spoke at an event for customer experience professionals on behalf of our company, a vendor in the space. Stan is charismatic and engaging and this comes to life on stage through storytelling, real-life examples and humor. He's easy to approach which leads to increased audience participation and willingness to share experiences and ask questions. As the author of the "Goldfish" series of books, he is an expert on a variety of topics and translates the written concepts well to a live audience. We look forward to having him back, our audience loved him!"
VP of Marketing, Confirmit
He was a big hit with current students and alumni alike
"Mr. Phelps was the keynote speaker at the Marist School of Management Graduate Student and Alumni Leadership Weekend at West Point. He was a big hit with current students and alumni alike. His talk about leadership lessons from the Goldfish Series of books was spot on with the audience."
Dean – School of Management, Marist College
Absolutely amazing!
"Stan was absolutely amazing! He had everyone so engaged throughout his presentation and used real-life stories to keep it interesting. We were presenting to dental offices, so he even tailored his presentation to focus on the patient experience specifically in healthcare. I would recommend him to everyone!"
Marketing Coordinator, Bovenizer & Baker Orthodontists
An amazing all-day session for us on building differentiation through customer experience design
"Stan was captivating speaker and knew how to connect with his audience in our session. Stan delivered an amazing all-day session for us on building differentiation through customer experience design. He made the content relevant to our organization so that we could put the framework easily into practice. He is a great storyteller and can balance how his content can become action to drive business outcomes."
Senior Marketing Manager, Children International
Especially appreciated the interactive methods Stan used to make the message "real."
"Stan Phelps addressed the principals of the Catholic schools in the Archdiocese of Dubuque Iowa. His message resonated with them as he provided the information regarding the "extras" in customer service. Everything in the presentation had applicability to their roles. I have heard from many of the attendees giving the day very positive reviews. Especially appreciated was the interactive methods Stan used to make the message "real.""
Associate Director of Education, Archdiocese of Dubuque
Not only was Stan a pleasure to work with in planning the event, but the attendees also thoroughly enjoyed learning from him
"Stan Phelps presented to the Charleston chapter of the American Marketing Association on the topic, "Little Things Make the Biggest Difference in Customer Experience." Stan's engaging presentation style helped us all to see how we can "give little unexpected extras" so that our customers have an exceptional experience. Not only was Stan a pleasure to work with in planning the event, but the attendees also thoroughly enjoyed learning from him."
Director of Programming, AMA Charleston
I would give the highest of recommendations for Stan to speak at any event
"Stan was an absolute pleasure to work with and listen to during the Lincoln AMA monthly luncheon. His topic was captivating and kept the audience engaged and wanting more, plus the responses from the audience following the event were very positive. I would give the highest of recommendations for Stan to speak at any event and am looking forward to the next one I am able to attend and/or attend."
VP of Programming, AMA Lincoln
Highly recommend Stan for your next event!
"AMA Wichita always looks forward to Stan's presentations and workshops, which are as informative as they are entertaining. His keen insights and rock-solid Pink Goldfish framework empowered us to take a new look at competitive positioning and market differentiation, encouraging us to celebrate and capitalize on our individual and organizational differences. I highly recommend Stan for your next event!"
Past President, AMA Wichita
He was no doubt the best speaker our organization has had in years
"Stan Phelps is a a whip-smart, trivia-spouting, game-playing knowledge machine who gets to the core sensibility and psychology of what it means to be different, weird, and flat-out better. Book Stan if you want your organization to learn, laugh and leave with a better sense of who they are and how they can be better communicators, marketers and people. He was no doubt the best speaker our organization has had in years."
VP of Programming, AMA OKC
With 250+ client reviews, Stan is the most recommended speaker on eSpeakers
Here's what event organizers and audience members are saying about his keynote presentations, workshops and GOLDFISH TANKS
An absolute pleasure to work with - a true professional!
"Stan has the amazing ability to make complex ideas easy to comprehend, digest and apply. His presentation style is compelling, his frameworks are practical and his applied knowledge exercises reinforced key concepts and solidified the learnings. In addition, he is an absolute pleasure to work with - a true professional!"
Global Program Director, Rutgers Business School
Stan Phelps is a master at telling stories that enlighten and inspire organizations to deliver outstanding customer experiences
"Stan Phelps is a master at telling stories that enlighten and inspire organizations to deliver outstanding customer experiences. He recently spoke virtually with our Fidelum Partners Roundtable of chief marketing and experience executives about how leading companies integrate employee engagement into their customer experience strategies. It was a truly outstanding discussion that illuminated the subject."
Founder and Chairman, Fidelum Partners
Stan joined us virtually and delivered a phenomenal presentation
"Stan joined us virtually and delivered a phenomenal presentation to the Tampa Bay Executive Marketing Council. He focused on insights gleaned by research, and actionable takeaways for the attendees, related to managing generations based on his "Gray Goldfish" book. He is a truly gifted speaker who provides a perfect blend of academic rigor with anecdotes and examples that resonate with a broad audience. The feedback from the EMC members was overwhelmingly positive and the discussion continued long after Stan ended his call."
Programming Chair, AMA Tampa Bay Executive Marketing Council
An outstanding and engaging session for our small team
"Stan was a pleasure to work with. He was very accommodating to our needs and delivered an outstanding and engaging session for our small team. Communication from initial discussion, to proposal and event planning and execution was excellent. He's a wonderful and thought-provoking storyteller. Would highly recommend."
VP Member Experience, LOC Federal Credit Union
His focus on audience engagement and interactivity made the experience personal and fun
"Stan is an incredible speaker, someone who can connect with audiences both live and virtually... which is a rare and quite important skill in today's climate. His presentation on elevating your personal presentation skills connected with our audience in a virtual setting, and his focus on audience engagement and interactivity made the experience personal and fun."
President, AMA Omaha
Stan Phelps at your next event is a MUST!
"Stan is a difference maker! Who will entertain, teach, motivate and inspire you. Plus give you the tools to make a immediate impact in your business. If your serious about improving your companies bottom line then having Stan Phelps at your next event is a MUST!"
Area Developer and Franchisee, Liberty Tax
I would certainly recommend this presentation to others
"I thoroughly enjoyed the presentation by Stan Phelps on Using Technology, Data and Analytics to Drive Both Profits and Prophets at our monthly AMA Memphis luncheon. I could absolutely relate to the information as a public relations professional and have since used some of the insight shared in planning for our firms' clients. I would certainly recommend this presentation to others."
Board Member – PR Chair, AMA Memphis
He captivated us and the team's engagement with him was off the charts
"I co-lead a large professional association regional chapter and invited Stan in twice to talk to our group. Both times his talk not only held our attention, but he captivated us and the team's engagement with him was off the charts. Stan knows how to communicate with busy professionals in ways that cut through the noise, get his points understood to ultimately drive action and results. He doesn't just explain when he speaks, but rather he inspires. Not only do we learn from Stan as audience members in his talks, we leave the session feeling motivated and excited to put his ideas to use in our own companies and with our own customers."
Programming Chair, CXPA Local Networking Group
Stan's enthusiasm, content, and presentation were by far the best we've ever seen
"Stan spoke for us at the American Marketing Association Summit. We were so excited to have the opportunity to have Stan address the audience of leading marketers from across the country. Stan's enthusiasm, content, and presentation were by far the best we've ever seen. Over the years, we have had a number of high-profile presenters but no-one comes close to the engaging and thought-provoking presentation that Stan hand-crafted for the AMA. We were so pleased as an international organization, that we will continue to use him (if available) moving forward. As a co-chair for the event, I can confirm that we received emails for weeks after Stan's presentation thanking us for bringing him in. If you want to elevate your event, Stan Phelps is your guy."
Conference Co-Chair – Leadership Summit, American Marketing Association
Highly recommend him to speak to your group
"Stan Phelps participated in a virtual meeting with my VISTAGE CEO group. We've had our meetings the last few months on Zoom and have had some speakers that just weren't able to connect with the group. Stan did a great job of communicating concepts, ideas and tools to help my members be more effective CEOs. I highly recommend him to speak to your group."
Chair, Vistage Tampa Bay
Find Your Best-Match Program
With over 18 possible keynote speaking presentations, workshops, and GOLDFISH TANK programs available to meet your ever-evolving needs, I’ve created this 2-minute, 6-question quiz to help you understand which program is best for you and your audience.
Brought so much value to our attendees this year!
"Stan, we would like to sincerely thank you for your involvement in our energy conference last week. It was a great event and you definitely brought so much value to our attendees this year! I hope to work with you again in the future."
Event Planner, ae3
We could not wait to bring him back the following year
"Stan served as one of our highest-rated breakout session speakers at AMA Cincinnati's inaugural IGNITE CX Conference. We could not wait to bring him back the following year to deliver the opening Keynote and a workshop. In all cases, Stan brought energy, insight, humor and lagnappe that our audiences valued extremely highly. He is a draw that delivers, and I would recommend him at the top of this list for visionary inspiration, practical takeaways, audience engagement and rock-solid reliable execution."
Event Director, IGNITE CX Conference
An engaging and informed speaker
"Stan Phelps is an engaging and informed speaker who helped contribute to the success of our first virtual conference. Stan presented two sessions for use - at our smaller, executive summit and then for a larger customer summit. He spoke with our customers and executives prior to his presentations to get an understanding of our business so that he could tailor his content to our audience. The results for both of the presentations were insightful discussions that provided a depth of knowledge, informative real-world examples, and gave attendees a new and interesting perspective on using technology to drive business."
Director of Marketing, Sapiens
Folks are still talking about the great information they received and how much they enjoyed your presence
"Thanks Stan! Folks are still talking about the great information they received and how much they enjoyed your presence at our 7th Annual Collegial Conversation. Your presentation on Purple Goldfish - along with your facilitated discussions, were perfect for our group."
Senior Vice President, Smart Tuition
A masterful storyteller with tremendous insights
"Stan Phelps bought exceptional energy and knowledge to our session on Improving the Guest Experience for the New York Racing Association. He is a masterful storyteller with tremendous insights in how to engage and retain customers. I would strongly recommend Stan and hope to have him present to our team again in the future."
Director of Marketing, New York Racing Association
OUTSTANDING Customer Experiences courses
"It was a great honor to have worked with Stan, We would like to Thank and Congratulate Stan for the OUTSTANDING Customer Experiences courses which took place in Kuala Lumpur, Malaysia. Stan's presentation is clear and precise. He uses very good references and gives real life examples for each CX topic discussed. We appreciate and value your deep commitment and passion in delivering a GREAT course! Looking forward to work with you again next year."
Program Specialist, GPS Asia
His virtual delivery was engaging, insightful and entertaining
"Stan was scheduled as our keynote for an in-person conference in March of 2020. You can likely surmise what happened next. He was so flexible and accommodating each time we needed to reschedule and supported us in changing the format of our sessions. His virtual delivery was engaging, insightful and entertaining- despite it being remote. Stan's ability to grab your attention with his storytelling is a true skill that not all speakers possess. He connected with our leadership teams to drive home the importance of engagement and retention of our employees, especially in times of adversity. We look forward to continuing our partnership."
Executive Director, Bright Horizons
The trifecta of a great speaker - he has excellent content and delivery, plenty of industry credibility and is a joy to work with every time
"Stan Phelps is the trifecta of a great speaker - he has excellent content and delivery, plenty of industry credibility and is a joy to work with every time. He is extremely passionate about helping companies differentiate themselves in the market and provide exceptional customer experiences and does this with a unique delivery style. Whether he is working with a small group or in front of a large audience, Stan knows how to truly reach people and challenge their thinking."
Director, Business Partnerships, ASU Center for Service Excellence
Absolutely recommend Stan for any organization that wants an energized and happy audience!!
"Stan Phelps was an absolute pleasure to work with in the planning stages of our conference and he was brilliant in the delivery of his content. The message was powerful and right on point. I would absolutely recommend Stan for any organization that wants an energized and happy audience!!"
Executive Director, Association Executives of North Carolina
Stan took advantage of the technology his studio offered and delivered a high-quality program that was just as good as being in person
"This is my organization's second time working with Stan and the experience was as smooth and easy as the first time. Stan worked with us on a program that fit our group's needs and tooled and tailored his presentation to adapt to a virtual environment. This was not your typical PowerPoint webinar presentation. Stan took advantage of the technology his studio offered and delivered a high-quality program that was just as good as being in person."
Programming Team, Commonwealth Association of Financial Professionals
Stan has become our go-to guy for improving our customer service
"Stan, not only talks about value added benefits in Purple Goldfish, but he himself adds a large dose of lagniappe in all he gives his audience. Stan's presentation gave great examples to the teachers in our diocese, but more so, his willingness to share stories, anecdotes, answer questions and be present to our staff was even more significant. Stan has become our go-to guy for improving our customer service and has forged the path to our schools becoming community-centered and aware."
Superintendent, Diocese of Wheeling-Charleston
Stan's presentation really resonated with our group, which was primarily comprised of engineers
"Stan's presentation really resonated with our group, which was primarily comprised of engineers. So, much so that I received additional requests from members of the group to participate in our company's "Big Read" of "What's Your Purple Goldfish." Direct quotes I received from attendees include, "Stan was incredible!!! And, very inspiring." "Stan was a top notch presenter and I was thrilled to see MSA willing to go outside the norm for these sessions.""
Director of Client Services, MSA Professional Services
Every time we do business together, Something amazing happens in the world!
When we complete a GOLDFISH TANK, we give 1001 days of clean water to school children
When we complete a GLOBAL engagement, we give 365 days of clean water access in Peru, 120 days of learning aids in Malaysia, and 50 days of business training for women in Malawi
