by Stan Phelps | Feb 8, 2023 | Books
10 years and 11 different colors, metals, and one gem in the Goldfish Series. Here is the progression of 10 years and 11 different colors, metals, and one gem in the Goldfish Series. My first book Purple Goldfish came out in January 2012 and the Goldfish series was...
by Stan Phelps | Jan 31, 2023 | Purple Goldfish
Do you know the story of a boy from upstate New York named David McConnell? In 1874, at the age of 16, David started to sell books door-to-door. When his fare was not well received,McConnell resorted to offering a “little extra.” David would promise a free gift in...
by Stan Phelps | Dec 19, 2022 | Purple Goldfish
Delta Air Lines is offering a “little something extra” for passengers. I recently flew from Atlanta to Chicago. An announcement caught my attention… Delta announced they were offering free WIFI on the flight. As long you were a SkyMiles member...
by Stan Phelps | Sep 8, 2022 | Uncategorized
We don’t realize how much “little things” mean to others. Catherine Pearson shares the story of Erin Alexander in a recent article in The New York Times: “In late August, Erin Alexander, 57, sat in the parking lot of a Target … and wept....
by Stan Phelps | Aug 17, 2022 | Purple Goldfish
“You take it on faith, you take it to the heartThe waiting is the hardest part.” That’s both a lyric from the late Tom Petty and a truism when it comes to customer experience. Curbing waiting is a little extra that can make a big difference....
