by Stan Phelps | Feb 27, 2021 | Green Goldfish
[Your brand today] is the differentiated experience (DX) your employees deliver. The second sentence in the DX manifesto speaks to the importance of culture and engagement: “Your brand today is no longer what you tell people it is.It is the differentiated...
by Stan Phelps | Feb 20, 2021 | Green Goldfish
Coach Bruce Arians told his staff he would fire them for missing their kids’ events. The Super Bowl winner took over in Tampa Bay in 2019 and laid down the rule early. He recently shared the strict rule with journalist Peter King,”I told my coaches in our...
by Stan Phelps | Feb 13, 2021 | Green Goldfish
“Satisfied employees lead to satisfied customers. Long-term employees lead to long-term relationships with customers.” Employee experience matters. This is one of 11 takeaways from the book Green Goldfish 2.0, co-authored with Lauren McGhee. Here’s a...
by Stan Phelps | Feb 2, 2021 | Green Goldfish
Onboarding is critical because employees make the critical decision to stay or leave within the first six months. First impressions matter when creating a differentiated employee experience. When new hires participate in an onboarding program, the company can reap...
by Stan Phelps | Jan 26, 2021 | Green Goldfish
What’s the most important measurement in customer experience? It’s the last two feet of a transaction—the space between the employee and the customer. Vineet Nayar, former CEO for HCL Technologies, refers to these 24 inches the “value zone.” Nayar came to...
