Two years ago I received an unexpected surprise while flying on Delta Air Lines. I was on my way back from Phoenix after a keynote.There was a handwritten note nestled in the seatback. It read:Mr. Phelps:Good evening. Just a very quick note to extend our THANKS....
Want a great example of a personalized human touch in customer experience? Look no further that ROAD iD.My friend Adriana Lee shared this with me earlier in the week:”I wanted to give you an example of a company that provides great customer service, in case you...
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