by Stan Phelps | Nov 8, 2021 | Green Goldfish
Are you prepared for the Great Resignation? Retention is the new black. Here are 11 Takeaways on Employee Engagement from Green Goldfish 2.0:1. It starts with engaged employees. Satisfied employees lead to satisfied customers. Long-term employees lead to long-term...
by Stan Phelps | Jul 2, 2021 | Yellow Goldfish
Forrest Gump didn’t create the smiley face. Harvey Ross Ball gets credit for that moment of genius. An artist and ad guy, Ball was commissioned in 1963 to create a graphic to help raise morale for employees of an insurance company that had been through a few tough...
by Stan Phelps | Jun 17, 2021 | Green Goldfish
If there’s one work perk that rises above the rest, it’s flexible work arrangements. Flexible work arrangements are about control . . . and everyone wants flex. It was important 10 years ago. In 2011, a Coqual study showed that 87% of boomers, 79%...
by Stan Phelps | May 3, 2021 | Purple Goldfish
Here’s my List of “9 Keys to Loyalty and Unlocking Word of Mouth.” What would you add to the list? 1. Focus on the CustomerThe customer is your most lucrative marketing asset. Take care of the ones in hand, as opposed to the thousands in the bush. 2....
by Stan Phelps | Apr 1, 2021 | Gray Goldfish
A guide for current and soon-to-be Gen Z leaders. This year the oldest members of GenZ will be turning 24. They are beginning to occupy leadership roles and will need to manage up four generations. In Gray Goldfish, a book co-authored with Brian Doyle, we provide a...
