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My word of the year is…

My word of the year is…

by Stan Phelps | Jan 3, 2023 | Customer Experience, Employee Satisfaction, Speaking

My word of the year is… Confession: I usually want to punch people in the throat when I hear the beginning of the sentence above. But, I’m going to make an exception in order NOT to be a hypocrite. Because I’ve picked one word. But mine isn’t...

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