by Stan Phelps | May 7, 2024 | Inspiration, Leadership
It began with a couch. When Cathy Thorpe assumed the role of CEO in 2014, she encountered an unexpected symbol in her new office… a large pink couch.Rather than discarding it, she embraced it as a centerpiece of Nurse Next Door’s BOLD KIND culture and her...
by Stan Phelps | Apr 19, 2024 | Books, Social Issues
In an era characterized by polarization, Justin Jones-Fosu’s new book, “I Respectfully Disagree” emerges as a crucial guide for navigating the treacherous waters of social, ideological, and work conflicts. The Berrett-Koehler published book (which...
by Stan Phelps | Mar 7, 2022 | Black Goldfish
It all started back in 2009. It was a summer evening and I was in New York City with a work colleague. Brad Bossow and I were at a trendy rooftop bar in midtown. One of those places where a bottle of beer is $15. We were waiting to meet a few people before heading...
by Stan Phelps | Aug 27, 2021 | Pink Goldfish
David Rendall and I talk with Adrian Swinscoe on the Punk CX podcast about “Pink Goldfish 2.0: Defy Normal and Exploit Imperfection.” (Here’s the link to Episode 399)Main Takeaway: We discuss how to make our imperfections work for us and help us...
by Stan Phelps | Aug 26, 2021 | Pink Goldfish
If you want a burger and you have a peanut allergy, Five Guys Burger and Fries won’t do anything to protect you. They fry everything in peanut oil, there are bins of peanuts stacked everywhere, and they leave peanut shells all over the floor. If a person with a peanut...
