by Stan Phelps | Jan 4, 2022 | Green Goldfish
Is the customer always right?At Stew Leonards, they always are. The world’s largest dairy store lives by two rules that are literally written in stone:1. The Customer is Always Right2. If the Customer is Ever Wrong… ReRead Rule 1Today I stopped by the...
by Stan Phelps | Dec 15, 2021 | Green Goldfish, Pink Goldfish
Patagonia is closing both its offices and retail stores between December 25th and January 1st. See the sign below. They share, “We’re giving our employees a break with some paid time off.”Hat tip to the Founder of Girls Who Code Reshma Saujani for...
by Stan Phelps | Nov 23, 2021 | Green Goldfish
It started as a young college graduate. James received a job working for NASA on the Apollo space program in the late 60s. Beat the Russians and put a man on the moon. It must have seemed like a dream job.Until it wasn’t…What he found was a toxic work...
by Stan Phelps | Nov 8, 2021 | Green Goldfish
Are you prepared for the Great Resignation? Retention is the new black. Here are 11 Takeaways on Employee Engagement from Green Goldfish 2.0:1. It starts with engaged employees. Satisfied employees lead to satisfied customers. Long-term employees lead to long-term...
by Stan Phelps | Sep 30, 2021 | Green Goldfish
Employees First…Years ago HCL Technologies needed a transformational change.New CEO Vineet Nayar decided to make a statement. He set out a new strategy focusing on putting “Employees First, Customers Second.”Vineet understood the importance of interactions...
by Stan Phelps | Jul 1, 2021 | Green Goldfish
“Should I stay or should I go?” Are you ready for The Workplace CLASH? Leaders want workers back in the office. Workers want to stay home and work remotely.”Should I stay or should I go” isn’t just a classic punk anthem. It’s a...
