by Stan Phelps | Apr 1, 2021 | Gray Goldfish
A guide for current and soon-to-be Gen Z leaders. This year the oldest members of GenZ will be turning 24. They are beginning to occupy leadership roles and will need to manage up four generations. In Gray Goldfish, a book co-authored with Brian Doyle, we provide a...
by Stan Phelps | Feb 11, 2021 | Gray Goldfish
The “Bezos Effect” on Customer Experience. It’s hard to think of anyone who pushed for customer-centricity and a focus on experience more than Amazon founder and soon-to-be Ex-CEO Jeff Bezos. Steve Jobs once remarked, “You’ve got to start with...
by Stan Phelps | Dec 7, 2020 | Gray Goldfish
In 1983, George Steinbrenner fired Billy Martin and offered Yogi Berra the job to be the Yankees manager. As Yogi considered taking the job he reached out to his old teammate Martin for advice. Billy had just been fired for the third time by Steinbrenner. As the story...
by Stan Phelps | Nov 24, 2020 | Gray Goldfish
Gen Z primer. Have you seen “Speed Cubers” on Netflix? The 40-minute documentary captures the extraordinary twists and turns in the journeys of Gen Z Rubik’s Cube speed-solving champions. The film is equal parts engaging and heartwarming. It...
by Stan Phelps | Nov 7, 2020 | Gray Goldfish
Is leadership overrated? Leadership doesn’t happen unless you have followers. Being a great follower is a vital skill. Regardless of role, everyone is a follower. Even CEO’s follow the direction of the board. This topic is covered in an article I shared in...
by Tyler Couse | Jun 20, 2019 | Gray Goldfish
LATE JUNE 2019 Why Every Leader Should Be Using The Generational Matrix As Gen Z (born starting in 1997) begins their professional careers, we’re entering an era where we have five different generations in the workplace for the first time in US history, and all five...
